Customer Experience Specialist

3 weeks ago


Newport News, Virginia, United States Monro Inc. Full time
About the Role

The Customer Experience Specialist is a key position at Monro Inc., responsible for providing exceptional service to our guests. As a full-time or part-time hourly employee, you will be the first point of contact for guests on the phone and in-store.

Responsibilities include:

  • Engaging with guests to understand their needs and preferences
  • Scheduling appointments and presenting services according to the Monro selling process
  • Managing the organization and productivity of the service business through estimate and invoice transactions
  • Providing excellent guest service and resolving any issues that may arise

Requirements:

  • High school diploma or equivalent required
  • One year of sales experience needed
  • Strong verbal communication skills and problem-solving abilities

Benefits:

  • Paid vacation and holidays for full-time employees
  • 401k eligibility immediately upon hire
  • Direct deposit
  • Employee discounts
  • Healthcare, vision, and dental benefits for full-time employees


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