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Regional Director of Operations
2 months ago
TruFit Athletic Clubs is seeking a highly skilled Regional Director of Operations to drive operational excellence and efficiency across a region of 20-25 gym locations. As a key member of our leadership team, you will play a critical role in establishing and executing operational initiatives and tools to measure and increase member retention, service, and cleanliness standards.
Key Responsibilities:- Evaluate operational processes, identify gaps, and implement consistent processes to ensure high standards of service delivery.
- Maintain regional operations budget and expenses for inventory, facilities, and services, ensuring each club meets or exceeds financial targets.
- Establish and measure KPIs for measures of success.
- Establish protocol for providing timely and consistent communications across all clubs.
- Implement and manage operational processes that drive efficiency and improve the member experience.
- Ensure inventory and supply management procedures are consistent to company standards.
- Create and manage employee administration functions, including compliance, meal and rest breaks, scheduling, payroll, and documentation.
- Vendor management.
- Min. 4 years of experience with direct oversight of service and operations teams in a multi-unit organization, ideally in fitness or hospitality industries.
- Min. 2 years of experience overseeing member or customer retention initiatives.
- Demonstrated success and extensive experience managing budgets and P&L's.
- Proven track record of driving operational success through developing high-performing front-line employees and succession planning.
- Strong analytical skills and ability to interpret data to make informed decisions.
- Vendor management experience with external vendors relationship management preferred.
- Excellent communication, leadership, and interpersonal skills.
- Reliable transportation and ability to travel frequently to clubs within the region.
We are proud to provide TRUly great jobs to nearly 2,000 teammates. As a TruFit teammate, you will be provided with competitive compensation packages, comprehensive benefits, career development paths, complimentary gym memberships, 401(K), and many perks. At our core, we empower our members and team members through a deeply rooted values-based culture.
