Help Desk Manager

2 weeks ago

Pembroke Pines, Florida, United States Clean Harbors Full time
Help Desk Manager Job Description

At Clean Harbors, we are seeking a highly skilled and experienced Help Desk Manager to join our team. As a key member of our IT department, you will be responsible for providing management support for our IT Help Desk and ensuring the on-time delivery of incidents and service requests for employees across North America.

Key Responsibilities:
  • Manage the IT Help Desk team to provide excellent customer service and resolve all technical issues
  • Develop dashboards and daily, weekly, and monthly reports using ServiceNow and Cisco Webex Contact Center
  • Ensure performance and availability of services meet SLA's and objectives
  • Develop internal talent with End User Services through coaching, mentoring, and formal skills training
  • Collaborate effectively with business and IT teams to expedite issue resolution
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Ability to solve complex problems and make decisions based on a wide range of factors supported by data
  • Leads documentation efforts for user support activities including knowledgebase, processes, problem resolution, and ticket tracking
  • Continuously improves and makes enhancements to quality assurance policies, procedures and systems
Requirements:
  • Bachelor's Degree in IT, Computer Science, or related field or other related experience
  • 5 to 7 years of progressive experience in End User Services, with at least two years in a leadership capacity
  • Experience with high-volume and high-speed IT organizations
  • Excellent leadership and mentoring skills
  • Excellent written and verbal communication
  • Strong attention to detail, goal-oriented
  • Versatility, flexibility, and a willingness to work within changing priorities
  • Demonstrated commitment to excellent customer service
  • Ability to work independently
About Clean Harbors:

Clean Harbors is a leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.

At Clean Harbors, we prioritize health and safety, offer competitive wages, comprehensive health benefits, group 401K, opportunities for growth and development, generous paid time off, company paid training and tuition reimbursement, and a positive and safe work environment.

  • Front Desk Coordinator

    3 weeks ago

    Pembroke Pines, Florida, United States Cano Health Full time

    About Cano HealthCano Health is a leading provider of primary care services, dedicated to improving the health, wellness, and quality of life of our patients. Our mission is to deliver exceptional patient-centered care, guided by our core values of patient-centeredness, service focus, results orientation, trustworthiness, transparency, and continuous...

  • Front Desk Coordinator

    4 weeks ago

    Pembroke Pines, Florida, United States Cano Health Full time

    About the RoleCano Health is seeking a highly organized and detail-oriented Front Desk Coordinator to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and visitors.Key ResponsibilitiesAnswer telephones, greet patients, and record information accuratelyUtilize computer...

  • Medical Assistant Professional

    2 weeks ago

    Pembroke Pines, Florida, United States Carolina QuickCare Full time

    Medical Assistant Opportunity at Carolina QuickCareWe are seeking a skilled Medical Assistant to join our team at Carolina QuickCare. As a critical member of our clinic team, you will engage directly with our patients and work to deliver an exceptional patient experience by performing a wide variety of clinical and administrative tasks.Key...

  • Medical Assistant Professional

    2 weeks ago

    Pembroke Pines, Florida, United States Carolina QuickCare Full time

    Job Title: Medical AssistantCarolina QuickCare is seeking a highly skilled and compassionate Medical Assistant to join our team. As a Medical Assistant, you will play a critical role in providing exceptional patient care and supporting our healthcare team.Key Responsibilities:Communicate effectively with patients, front desk staff, and healthcare providers...

  • Travel Nurse RN Manager

    3 weeks ago

    Pembroke Pines, Florida, United States Host Healthcare Full time

    Travel Nursing Job OpportunityHost Healthcare is seeking a skilled Registered Nurse - Nurse Manager to join their team for a travel nursing assignment in North Carolina.Job DetailsSpecialty: ManagerDiscipline: RNDuration: 8 weeksShift: 8 hours, daysEmployment Type: TravelAs a Registered Nurse - Nurse Manager with Host Healthcare, you will have the...

  • Laboratory Manager

    3 weeks ago

    Pembroke Pines, Florida, United States Lighthouse Lab Services Full time

    Job OpportunityLighthouse Lab Services is seeking a highly skilled Laboratory Manager to lead a high complexity laboratory near Pembroke Pines, FL. The ideal candidate will be licensed in the state of Florida and possess a strong background in clinical, pharmaceutical, or manufacturing settings.Key Responsibilities:Oversee the day-to-day activities of the...

  • Sales Account Manager

    1 week ago

    Pembroke Pines, Florida, United States Airgas Full time

    Job Title: Sales Account ManagerAt Airgas, we are seeking a highly motivated and experienced Sales Account Manager to join our team. As a Sales Account Manager, you will be responsible for managing the sales process and driving profitable sales growth within an assigned sales territory to both existing and new customers.Key Responsibilities:Develop and...

  • Travel Nurse RN Case Manager

    3 weeks ago

    Pembroke Pines, Florida, United States Wellspring Nurse Source Full time

    Wellspring Nurse Source is a nurse-owned and operated company that is dedicated to helping travel nurses find their best job at the best rate. We are committed to supporting our clinicians on every step of their travel adventure, from onboarding and payroll to on-the-job clinical support with a dedicated Clinician Success Team. As a travel nurse RN case...

  • Travel Nurse RN Manager

    3 weeks ago

    Pembroke Pines, Florida, United States HealthEcareers - Client Full time

    Job Title: RN - Nurse ManagerHost Healthcare is seeking a skilled Registered Nurse - Nurse Manager to join their team in Pembroke, North Carolina.Job Description & RequirementsSpecialty: Nurse ManagerDiscipline: RN40 hours per weekShift: 8 hours, daysEmployment Type: TravelAs a Registered Nurse - Nurse Manager, you will be responsible for leading a team of...

  • Retail Store Manager

    1 week ago

    Pembroke Pines, Florida, United States Verizon Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Assistant Manager to join our team at Verizon. As a key member of our retail store team, you will be responsible for inspiring a sales team and creating exceptional customer experiences in one of our retail stores.Key ResponsibilitiesLead your team by resolving customer issues and...

  • Nursing Manager/Director Opportunity

    4 weeks ago

    Pembroke Pines, Florida, United States SkyBridge Healthcare Full time

    Nursing Manager/Director Job OpportunitySkyBridge Healthcare is seeking an experienced Nursing Manager/Director for a 13-week contract in NC.About the Role:We are looking for a seasoned professional with a strong background in nursing management to lead our team in NC. As a Nursing Manager/Director, you will be responsible for overseeing the daily operations...

  • Travel Nurse RN Manager

    2 weeks ago

    Pembroke Pines, Florida, United States HealthEcareers - Client Full time

    Job Title: RN Manager Travel Nursing AssignmentWe are seeking a skilled RN Manager to join our team for a travel nursing assignment in Pembroke, North Carolina.Job Description & RequirementsSpecialty: Nurse ManagerDiscipline: RNDuration: 13 weeks42.5 hours per weekShift: 8 hours, daysEmployment Type: TravelA Nurse Manager plays a crucial role in ensuring the...

  • Sales Account Manager

    3 weeks ago

    Pembroke Pines, Florida, United States Airgas Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales Account Manager to join our team at Airgas. As a Sales Account Manager, you will be responsible for managing the sales process and driving profitable sales growth within an assigned sales territory.Key ResponsibilitiesDevelop and execute sales plans to service existing accounts, obtain...

  • Sales Account Manager

    3 weeks ago

    Pembroke Pines, Florida, United States Airgas Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales Account Manager to join our team at Airgas. As a Sales Account Manager, you will be responsible for managing the sales process and driving profitable sales growth within an assigned sales territory.Key ResponsibilitiesDevelop and execute sales plans to service existing accounts, obtain...

  • Personal Lines Account Manager

    2 weeks ago

    Pembroke Pines, Florida, United States Foundation Risk Partners Full time

    Job Summary:The Personal Lines Account Manager is responsible for delivering exceptional customer service to clients, including new and renewal business processing, and maintaining strong relationships with clients.This role involves interacting with clients regularly, devising creative solutions to meet client needs, and using discretion and independent...

  • Construction Project Manager

    3 weeks ago

    Pembroke Pines, Florida, United States Comcast Full time

    Job SummaryWe are seeking a highly skilled and experienced Construction Project Manager to oversee and monitor the activities of permitting contractors. The successful candidate will be responsible for ensuring accurate and timely submission of permitting applications, resolving permit-related issues, and reporting on permitting status and timing.Key...

  • Branch Operations Associate Manager

    2 days ago

    Pembroke Pines, Florida, United States Wells Fargo Full time

    About Wells FargoWells Fargo is a leading financial services company that values diversity, equity, and inclusion in the workplace. We offer a competitive salary and generous benefits package to support our employees' financial health.About the RoleWe are seeking a Branch Operations Associate Manager to lead and supervise the risk and operations of teller...

  • Optical Operations Manager

    4 weeks ago

    Pembroke Pines, Florida, United States America's Best Full time

    About America's BestAmerica's Best is part of National Vision, one of the largest optical retailers in the United States. The America's Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.Our MissionAt National...

  • Clinical Supervisor SACOT/IOP LCAS Supervisor Residential/Group/SACOT/IOP

    4 weeks ago

    Pembroke Pines, Florida, United States Southeastern Integrated Care LLC Full time

    Job Title: Clinical Supervisor SACOT/IOP LCAS Supervisor Residential/Group/SACOT/IOPJob Summary:We are seeking a highly skilled and experienced Clinical Supervisor to join our team at Southeastern Integrated Care LLC. As a Clinical Supervisor, you will be responsible for supervising and managing team operations and staffing for SACOT/IOP treatment services....

  • Clinical Supervisor SACOT/IOP LCAS Supervisor Residential/Group/SACOT/IOP

    4 weeks ago

    Pembroke Pines, Florida, United States Southeastern Integrated Care LLC Full time

    Job Title: Clinical Supervisor SACOT/IOP LCAS Supervisor Residential/Group/SACOT/IOPJob Summary:We are seeking a highly skilled and experienced Clinical Supervisor to join our team at Southeastern Integrated Care LLC. As a Clinical Supervisor, you will be responsible for overseeing the clinical operations and staffing of our SACOT/IOP programs, ensuring that...