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Patient Engagement Specialist

2 months ago

Saint Cloud, Minnesota, United States AEG Vision Full time

Position Overview:
As a vital member of our team, the Patient Care Coordinator plays a crucial role in delivering outstanding service to our patients. This position is centered around ensuring a seamless experience during both the check-in and check-out processes.

Key Responsibilities:
- Warmly welcome patients, clients, and visitors as they enter the facility.
- Professionally handle phone inquiries and provide timely responses.
- Organize and schedule patient appointments efficiently.
- Collect necessary patient and insurance details.
- Accurately verify and input patient demographics into the Electronic Medical Record (EMR) system, ensuring completeness.
- Confirm vision and medical insurance details and update the EMR accordingly.
- Maintain a thorough understanding of various insurance plans and effectively communicate this information to patients.
- Review schedules to verify insurance eligibility prior to appointments and ensure documentation is thorough.
- Prepare and submit insurance claims, ensuring all charges are accurately billed and filed.
- Print and organize forms required for patient visits.
- Collect and record all charges, co-pays, and payments in the EMR system.
- Allocate balances to insurance providers as necessary.
- Uphold a tidy and organized workspace.
- Utilize time, equipment, and supplies efficiently.
- Undertake additional tasks as assigned by management.

Qualifications:
- High school diploma or equivalent is required.
- Basic proficiency in computer operations.
- Excellent organizational abilities and attention to detail.
- Strong verbal and written communication skills.
- Commitment to maintaining patient confidentiality and practice integrity.

Benefits:
- 401(k) plan with matching contributions.
- Comprehensive Medical, Dental, Life, Short-Term Disability, and Long-Term Disability coverage.
- Vision Service Plan.
- Employee Vision Discount Program.
- Health Savings Account (HSA) and Flexible Spending Account (FSA).
- Paid Time Off (PTO) and paid holidays.
*Benefits are applicable to full-time employees only.

Physical Requirements:
This role necessitates effective communication, the ability to operate necessary equipment, and mobility within the office environment.

Employment Type: Full-Time
Travel Requirements: Minimal
Work Location: On-Site

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