Patient Care Support Specialist

2 weeks ago

Dunedin, Florida, United States UnitedHealth Group Full time

UnitedHealth Group is a worldwide leader in healthcare, leveraging technology to enhance the well-being of millions. By joining our team, you will play a crucial role in improving health outcomes by linking individuals with essential care, pharmacy benefits, data, and resources. Our workplace is characterized by a commitment to diversity and inclusion, a talented workforce, comprehensive benefits, and opportunities for career advancement. Be part of our mission to promote health equity on a global scale. Together, we are Caring. Connecting. Growing together.

The Patient Care Support Specialist is tasked with various administrative functions that facilitate efficient patient care. This includes managing patient registration, verifying insurance, collecting necessary co-payments, and scheduling both diagnostic and follow-up appointments while handling incoming calls.

Work Schedule: Monday to Friday, standard business hours.

Key Responsibilities:

  • Welcome patients upon arrival and ensure minimal wait times.
  • Conduct check-in and check-out procedures, including insurance verification and pre-authorizations.
  • Collect co-payments, co-insurance, and deductibles, providing receipts as needed.
  • Assist walk-in patients and visitors effectively.
  • Manage phone calls, schedule appointments, and address inquiries or concerns.
  • Oversee medical records management, ensuring proper filing and preparation for appointments.
  • Ensure all correspondence is appropriately filed and maintain logs for medical records requests.
  • Build and maintain positive relationships with patients, colleagues, and the community.
  • Perform additional related duties as assigned.
Why consider a career with UnitedHealth Group? We offer a competitive salary, comprehensive benefits, performance rewards, and a management team dedicated to your success. Our benefits include:
  • Accrued Paid Time Off from your first pay period, plus 8 Paid Holidays.
  • Various Medical Plan options, including Health Spending Accounts.
  • Dental, Vision, Life & AD&D Insurance, along with Short-term and Long-term Disability coverage.
  • 401(k) Savings Plan and Employee Stock Purchase Plan.
  • Education Reimbursement and Employee Discounts.
  • Employee Assistance Program and Referral Bonus Program.
  • Voluntary Benefits (pet insurance, legal insurance, etc.).
Your contributions will be recognized in an environment that challenges you and provides clear guidance for success in your role, as well as opportunities for growth in other areas of interest.

Required Qualifications:
  • High School Diploma or GED.
  • At least 6 months of customer service experience with strong communication skills.
  • Intermediate proficiency in Microsoft Office applications.
Preferred Qualifications:
  • 1+ years of experience in a medical office setting, including data entry.
  • Familiarity with general office procedures.
  • Knowledge of ICD 10 and CPT coding.
  • Experience with EMR systems.
  • Understanding of medical terminology.
At UnitedHealth Group, we are committed to helping individuals lead healthier lives and improving the health system for everyone. We believe in equitable access to health for all, regardless of race, gender, or socioeconomic status. Our mission reflects our dedication to addressing health disparities and enhancing health outcomes globally.

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

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