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Customer Service Representative

2 months ago

Paducah, Kentucky, United States Shane Andrus - State Farm Agent Full time
About the Role

We are seeking a highly organized and detail-oriented professional to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, establishing customer relationships, and ensuring the office is well-maintained to meet customer needs.

Responsibilities
  • Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.
Qualifications
  • Excellent communication skills - written, verbal, and listening.
  • Highly organized and detail-oriented.
  • Experience in customer service required.
  • Experience in managing customer service preferred.
  • Experience in sales preferred.
  • Proactive in problem-solving.
  • Able to work in and manage a team environment.
  • Experience in Windows computer applications.
  • Able to coordinate and collaborate with others to achieve agency goals.
  • Able to succeed in a fast-paced environment.
  • Able to obtain Property and Casualty License.
  • Able to obtain Life and Health License.
Benefits
  • Paid time off (holidays and personal/sick days).
  • Salary plus commission/bonus.
  • Health benefits.
  • Growth potential/opportunities for advancement within my agency.

We offer a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.

We are a growing agency with big dreams and lots of potential. If you want to work in an environment that is fun, challenging, and rewarding, then Shane Andrus - State Farm Agent may be the right fit for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.