Host

5 days ago

Arcadia, California, United States Haidilao Hot Pot Full time

{"Benefits": "At Haidilao Hot Pot, we offer a range of benefits to our employees, including discounts to dine at all 1500+ locations globally, on-site staff meal, medical insurance to qualified full-time employees, 401k match to qualified employees, and a Birthday gift and celebration.

Our Host/Hostess responsibilities include greeting guests, providing accurate wait times, and ensuring a positive dining experience from the moment they arrive till their departure.

To succeed in this role, you should have solid organizational and people skills to make sure our guests have a great time.

Physical Requirements:

* Ability to lift, carry, deliver and/or serve items weighing up to 20-40 pounds throughout an 6-8 hour shift
* Ability to stand and walk continually throughout an 6-8 hour shift
* Ability to serve needs of guest through verbal face-to-face interactions.
* Ability to bend, stoop and reach for products and items
* Ability to work to various temperature environment, for example low temperature in the refrigerator and high temperature in the cooking area
* Ability to work in loud areas, for example, the music for special performance
* Ability to attend work as scheduled, working various schedules and shifts throughout normal business hours

Education & Qualifications:

* High school diploma, or equivalent work experience.
* California Food Handler Certificate
* Previous host experience is preferred
* Fluent in English / Preferred languages: Mandarin and Spanish

Responsibilities:

* Able to acknowledge the guest with an enthusiastic welcome and sincere goodbye.
* Prepares/maintains a list of guests waiting to be Records guest name and number of guests in party. Provides estimate of waiting time. Notifies party when table comes available.
* Providing guests with menus and answering any initial questions.
* Responsible for crowd control at the door, managing proper seating rotation, and maintaining cleanliness in the front
* Responding to complaints and helping to resolve them.
* Seating guests at tables or in waiting areas.
* Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
* Engaging with guests to ensure they're happy with food and service.
* Answering phone calls, taking reservations and answering questions.
* Completes weekly maintenance duties, opening side work, and sets up the restaurant prior to opening.
* Work as a team, assisting all guests' and team members' needs and inquiries.
* Performs other related duties as assigned.

If you're a team player with excellent communication skills and a passion for delivering exceptional customer service, we'd love to hear from you

At Haidilao Hot Pot, we're committed to providing a positive and inclusive work environment that supports the growth and development of our employees.

We're looking for a highly motivated and organized individual to join our team as a Host/Hostess.

If you're interested in this opportunity, please submit your application.

We can't wait to hear from you

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