Field Service Technician

2 weeks ago

Selinsgrove, Pennsylvania, United States LB Water Service, Inc. Full time
Job Title: Field Service Technician

LB Water Service and FlowNetworx, dba 540 Technologies, is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for ensuring the smooth operation of our customers' equipment and systems.

Key Responsibilities:
  • Install and upgrade equipment at various field locations
  • Configure hardware and software components after installation
  • Perform routine maintenance on technology equipment
  • Test equipment to troubleshoot issues
  • Document installation and repairs
  • Assess equipment failures and repair as needed
  • Maintain all tools and equipment used during service calls
  • Teach customers how to use equipment properly
  • Meet with customers to determine the nature of the service or repair
  • Manage the stock of replacement parts and equipment
  • Maintain equipment stock in the company vehicle
  • Manage demo/loaner fleet of equipment
  • Be proficient in all aspects of the ERP system
  • Assist sales staff in providing customer quotes
  • Order and receive inventory
  • Generate and coordinate order shipments
  • Coordinate all RMA's
  • Serve as centralized sales call tracker and coordinator
  • Help to coordinate remote cold call and appointment set ups
  • Work with Marketing team as directed
  • Gain intermediate understanding of all products and uses
  • Provide summary reports as directed
  • Continuously increase knowledge of company products, services, and procedures
  • Work in a team environment, communicating as required with all personnel
  • Perform other duties as required by the Manager
Qualifications:
  • Bachelor's Degree in Arts or related discipline or equivalent combination of education and experience, preferred
  • Working knowledge of Microsoft Office including Excel, Access, Word, PowerPoint and Prezi
  • Demonstrated work history
Skills and Abilities:
  • Excellent Troubleshooting skills
  • Able to adapt to a constantly changing work schedule
  • Able to travel overnight frequently
  • Proficiency in the use of the English language in reading, writing, and speaking
  • Ability to successfully interact with all organizational levels
  • Good communication and training skills
  • Demonstrated proficiency to manage multiple tasks and activities at once, to organize and set priorities and to meet deadlines
  • Computer savvy: ability to learn and retain new programs and applications
  • Demonstrated skills in project management
  • Excellent time management skills
  • Mechanical and electrical skills
  • Physically fit and able to work with heavy equipment
  • Ability to problem-solve
  • Ability to pass a drug test
Conduct:
  • Self-management; works well with little supervision
  • Strong follow through skills
  • Highly motivated and enthusiastic
  • Good interpersonal skills and good communicator
  • Ability to listen to and understand customer needs
  • Strong organizational skills and detail oriented
  • Be a team player and support the Company's goals
  • Conducts in a professional manner
  • Honest with high level of integrity
About LB Water:

For over 50 years, LB Water has been making water, wastewater and stormwater work by delivering the right products, service, training and solutions for our customers. Over time, we've grown from one sales office in Selinsgrove, Pennsylvania, to ten full-service locations covering Pennsylvania, Maryland, Virginia, Ohio, West Virginia, Delaware, New Jersey and Washington D.C.

We are a 100% employee-owned company and we place a high value on recruitment and professional development. We believe that our employees, now numbering more than two hundred, are our core strength and most valuable asset, and we are proud to have recently been voted one of Pennsylvania's top 100 places to work.

To learn more, please visit our website at www.lbh2o.com

LB Water Offers:
  • LB Water is 100 percent employee-owned through an Employee Stock Ownership Plan (ESOP)-a retirement pension plan where LB Water allocates company stock to individual employee pension accounts
  • Comprehensive medical and prescription coverage with 100% of the premium and deductible paid by LB Water
  • Dental, vision, life, short and long-term disability insurance available through payroll deduction
  • 401k retirement plan with employer contribution
  • Paid vacation, sick and holiday time

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.

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