Ambulatory Care RN Supervisor

4 weeks ago


Downey, California, United States Kaiser Permanente Full time
Job Summary:

As a key member of the Kaiser Permanente team, the Ambulatory Care RN Supervisor plays a vital role in ensuring the delivery of high-quality patient care services. This position is responsible for supervising daily operations and patient care activities in a single department or multiple small departments. The successful candidate will ensure that staff provides accessible, cost-effective care and patient-focused services that comply with local, state, and federal requirements.


Key Responsibilities:
  • Supervise daily operations and service delivery to ensure seamless patient care.
  • Ensure staff provides high-quality care and adheres to regulatory requirements, including the Nurse Practice Act, NCQA, TJC, federal, state, and local regulations.
  • Implement and maintain patient care and quality service standards to meet member and internal client expectations.
  • Act as a patient advocate, resolving patient care issues and promoting a positive patient experience.
  • Develop and implement processes to improve systems and patient care results across the continuum of care.
  • Assist in developing and monitoring budgets and resource allocations to ensure efficient use of resources.
  • Monitor financial performance and identify strategies to reduce costs and improve quality of care/service.
  • Determine the appropriate staff mix for the department and develop processes to screen, interview, hire, train, and maintain the competency of all department staff.
  • Provide ongoing staff development and training to ensure staff has the necessary skills to deliver high-quality care.
  • Supervise the implementation of policies and procedures that support the goals and business objectives of the organization and department.
  • Collaborate with physicians, department chiefs, and nursing managers to develop patient services and day-to-day operations of the department.
  • Manage and resolve human resource, labor relations, employee, and department safety, and risk management issues.

Requirements:

  • Minimum two years of experience in ambulatory care or other relevant clinical experience required.
  • OR
  • Minimum two years in a healthcare leadership capacity.
  • OR
  • Completion of Kaiser Permanente Southern California Postgraduate Fellowship in Health Care Administration.

Education:

  • Graduate of an accredited school of nursing.
  • Bachelor's degree or four years of experience in a directly related field.
  • High School Diploma or General Education Development (GED) required.

License, Certification, Registration:

  • Registered Nurse License (California) required at hire.
  • Basic Life Support required at hire from American Heart Association.

Additional Requirements:

  • Knowledge of Nurse Practice Act, TJC, and other local, state, and federal regulations.
  • Ability to work in a Labor/Management Partnership environment.

Preferred Qualifications:

  • Clinical specialization in area of practice preferred.
  • Ambulatory Care Supervisory experience is preferred.


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