Ambulatory Care RN Manager

4 weeks ago


Downey, California, United States Kaiser Permanente Full time
Job Summary:

As a key member of the Kaiser Permanente team, the Assistant Manager Ambulatory Care RN, Dermatology and Allergy is responsible for overseeing daily operations and patient care activities in a single department or multiple small departments. This role ensures that staff provides high-quality, accessible, and cost-effective care and patient-focused services to members across the continuum, adhering to local, state, and federal requirements.

The ideal candidate will have a strong background in ambulatory care and experience in supervising daily operations and patient care activities. They will be responsible for implementing and maintaining patient care and quality service standards, as well as collaborating with physicians, department chiefs, and nursing managers to develop the appropriate level of patient services and day-to-day operations of the department.

This role requires strong leadership and communication skills, as well as the ability to work in a Labor/Management Partnership environment. The successful candidate will be able to work effectively with staff, physicians, and other stakeholders to achieve departmental and organizational goals.

Essential Responsibilities:
• Supervise daily operations and service delivery
• Ensure staff provides high-quality care and are in compliance with the Nurse Practice Act, NCQA, TJC, federal, state, and local requirements
• Implement and maintain patient care and quality service standards to meet members and internal clients' expectations
• Act as patient advocate resolving patient care issues
• Recommend, implement, and evaluate processes to improve systems and patient care results across the continuum of care
• Assist in developing and monitoring budgets and resource allocations
• Monitor financial performance and identify and recommend strategies to reduce costs and improve quality of care/service
• Determine the appropriate staff mix for the department and develop processes to screen, interview, hire, train, and maintain the competency of all department staff
• Assist in providing ongoing staff development
• Supervise the implementation of policies and procedures that support the goals and business objectives of the organization and department
• Collaborate with physicians, department chiefs, and nursing managers in developing the appropriate level of patient services and day-to-day operations of the department
• Assist in managing and resolving human resource, labor relations, employee, and department safety, and risk management issues

Basic Qualifications:
• Minimum two (2) years of experience in ambulatory care or other relevant clinical experience required
• OR
• Minimum two (2) years in a healthcare leadership capacity
• OR
• Completion of Kaiser Permanente Southern California Postgraduate Fellowship in Health Care Administration
• Education
• Graduate of an accredited school of nursing
• Bachelors degree or four (4) years experience in a directly related field
• High School Diploma or General Education Development (GED) required
• License, Certification, Registration
• Registered Nurse License (California) required at hire
• Basic Life Support required at hire from American Heart Association

Additional Requirements:
• Knowledge of Nurse Practice Act, TJC, and other local, state, and federal regulations
• Must be able to work in a Labor/Management Partnership environment

Preferred Qualifications:
• Clinical specialization in area of practice preferred
• Ambulatory Care Supervisory experience is preferred

Notes:
QBS II Spanish preferred



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