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Quality Assurance Manager

1 month ago

Grand Rapids, Michigan, United States Lacroix Full time
Job Description

As a Quality Assurance Manager at LACROIX, you will be responsible for defining and implementing the company's quality policy and objectives. This includes developing and implementing quality approaches that ensure coherence across different structures and departments, as well as continuously updating and improving the organization's quality management system.

Main Mission

Define the company's quality policy and objectives while ensuring their implementation.

Level of Autonomy

The role requires determining directions and adapting allocated resources, with validation based on results.

Authorities
  • Validate quality procedures
  • Stop delivery or production in case of major non-conformity
  • Collaborate with Purchasing to terminate contracts with suppliers in case of significant performance issues
Supervision and Cooperation

Key functional relationships within the organization:

  • All business units
  • General management

Interactions and contributions:

  • The role involves negotiations and representation of major and diverse stakeholders.

External relationships:

  • Suppliers
  • Clients
  • Subcontractors
Roles and ResponsibilitiesQuality Policy Definition
  • Propose a quality policy to top management
  • Define action priorities and resource allocation (human, financial, time, materials) along with procedures for handling dysfunction, validating operational action plans
  • Promote quality internally and externally
  • Plan and control the implementation of internal and external quality audits and investigations (customer satisfaction, process analysis)
  • Design and lead quality project and/or program management
  • Define quality standards and indicators
Quality System Monitoring
  • Validate production tool choices to enhance process reliability, as well as procedures and quality policy documents
  • Monitor process and activity compliance
  • Establish and evaluate the quality system
  • Assess the effectiveness of internal and external quality actions
  • Ensure proper implementation of the quality system
  • Supervise quality audits, inspections, and training
  • Cascade quality management throughout all levels of the organization
  • Ensure compliance of the Quality Management System (QMS) with applicable standards (GMP, GDP, ISO, etc.)
  • Oversee quality documentation
  • Manage self-inspections (planning, follow-up), external inspections, and audits
  • Proactively manage quality improvement projects
Supplier Quality Management
  • In collaboration with the Purchasing department:
  • Define supplier quality assurance policy and evaluation rules
  • Monitor supplier performance, organize audits, and review meetings in case of performance degradation