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We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Garden Inn Anchorage. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.
Key Responsibilities- Guest Check-In/Check-Out: Perform all check-in and check-out tasks, including verifying guest information and assigning rooms.
- Reservation Management: Manage online and phone reservations, ensuring accurate and timely processing.
- Payment and Credit Card Verification: Inform customers about payment methods and verify their credit card data.
- Guest Registration: Register guests, collecting necessary information, such as contact details and exact dates of their stay.
- Room Assignment and Welcome: Welcome guests upon their arrival and assign rooms, ensuring a warm and welcoming experience.
- Hotel Information and Amenities: Provide information about our hotel, available rooms, rates, and amenities, ensuring guests are well-informed and satisfied.
- Conflict Resolution: Respond to clients' complaints in a timely and professional manner, resolving issues to the guest's satisfaction.
- Housekeeping Coordination: Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs.
- Group Reservations and VIP Services: Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests.
- Upselling and Additional Services: Upsell additional facilities and services, when appropriate, to enhance the guest experience.
- Booking and Payment Records: Maintain updated records of bookings and payments, ensuring accurate and efficient processing.
- Discount on Hilton Brand Hotel Stays: Enjoy a discount on Hilton Brand hotel stays, perfect for exploring our extensive network of properties.
- Comprehensive Benefits Package: Receive a comprehensive benefits package, including medical, dental, vision, 401k, paid time off, Flexible Spending Accounts, and more.
