Executive Director

4 days ago

Ferndale, Michigan, United States APEX Service Partners Full time

Job Summary

The Executive Director will oversee all aspects of a location's day-to-day operations, financial activities, and people. This individual will drive growth, performance metrics, create culture, and develop all staff and management, constantly striving to be a world-class operator and helping others to do the same.

Key Responsibilities

  • Develop and implement business strategies and plans to drive revenue growth and improve operational efficiency.
  • Manage all levels of staff, including direct reports and indirect reports, to ensure a high-performing team.
  • Be accountable for all business metrics and results, including revenue, sales conversion percentage, average invoice, employee retention, customer satisfaction, and maintenance subscription plans.
  • Deliver a gold standard of service and quality through training, accountability, and metrics.
  • Develop culture, systems, and measures to teach and train industry-leading staff, increasing eNPS and retention at all levels.
  • Build a culture of purpose among the management team.
  • Making a difference for our people and the communities in which we do business, literally helping impact the middle class through expansion of outstanding employment opportunities.

Candidate Requirements

  • Deep respect for the Skilled Trades and/or similar industries.
  • Experience directly owning and managing a P&L, preferred.
  • Strong communication and organizational skills.
  • Ability to apply critical thinking, risk analysis, and develop solutions.
  • A leader of character.
  • A leader who inspires followership amongst the men and women they serve.

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