Cash Handling Specialist

4 days ago


South Bend, Indiana, United States Partners 1st Federal Credit Union Full time
Job Title: Teller

Partners 1st Federal Credit Union is seeking a reliable and detail-oriented Teller to join our team. As a Teller, you will be responsible for accurately processing financial transactions and providing exceptional customer service to our members.

Key Responsibilities:
  • Process financial transactions, including receiving funds, posting transactions, and paying out funds as requested and per policy.
  • Welcome members and demonstrate efficiency with financial transactions, providing friendly and professional assistance to ensure a positive experience.
  • Balance cash drawers daily to ensure accuracy in transactions and notify supervisors of any discrepancies.
  • Receive loan payments and savings deposits from members, address inquiries on accounts, and record amounts and dates of payments.
  • Issue cashier's checks, receive currency for coin, and verify amounts, cashing checks according to written procedures.
  • Research, troubleshoot, and resolve member and internal inquiries regarding policies, practices, and products.
  • Assist other departments and branches with transactions as needed, providing support for department and branch managers in fulfilling member requests and merchant verifications.
Requirements:
  • Cash handling and customer service experience is strongly preferred.
  • High school degree or GED required.
  • Courtesy, tact, and diplomacy are essential elements of the job.
Working Conditions:

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence.

Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.

Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities.

Must be capable of exercising highest level of discretion on both internal and external confidential matters.



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