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Member Engagement Specialist

2 months ago

Lynchburg, United States YMCA of Central Virginia Full time


POSITION SUMMARY:

The Member Engagement Specialist plays a vital role in delivering exceptional service to our members and addressing inquiries from program participants and visitors. This position also encompasses additional responsibilities that enhance the membership experience at the YMCA of Central Virginia and contribute to community well-being.

This role is integral to the mission of the Y, a prominent nonprofit organization dedicated to fostering community through youth development, healthy living, and social responsibility.

OUR CULTURE:
Our mission and core values are embodied in our culture. At the Y, we are committed to living our purpose of strengthening communities with intention and dedication every day. We are inclusive: we welcome everyone. We create an environment where individuals can belong and thrive. We are authentic: we appreciate your uniqueness and individuality. We are optimistic: we believe in your potential to inspire change in the world. We are supportive: we assist you in your journey to reach your fullest potential. We are resolute: our unwavering goal is to enhance our community, starting with you.

ESSENTIAL FUNCTIONS:

1. Provide friendly and courteous communication when handling phone calls, transferring inquiries, and taking messages.
2. Process all program and membership payments accurately.
3. Communicate effectively with individuals at all levels.
4. Welcome everyone entering the facility with a friendly demeanor and engage with all members.
5. Ensure all members and guests are properly checked in, greeting members by name during the check-in process.
6. Assist with facility tours once adequately trained.
7. Capture membership photos for identification cards.
8. Maintain comprehensive knowledge of all programs to address inquiries effectively.
9. Ensure accurate entry of all program registrations and membership applications.
10. Reconcile daily cash receipts and closeouts with precision.
11. Take responsibility for arranging coverage for your shift if unable to work.

LEADERSHIP COMPETENCIES:
  • Community Engagement: Fosters connections within the community to ensure the Y's initiatives are focused on community needs and inclusivity.
  • Effective Communication: Listens attentively and expresses ideas in a manner that engages, motivates, and fosters commitment to the Y's mission.
  • Collaboration: Builds sustainable partnerships within the Y and with external organizations to serve the community effectively.
QUALIFICATIONS:

• Strong communication skills to interact effectively with members, staff, volunteers, and vendors.

• Experience in customer service, including proper phone etiquette and proficiency in computer usage.

• Minimum age requirement of 16.

• Previous experience working with children is preferred.

• Ability to work effectively with individuals from diverse backgrounds, abilities, and perspectives.

• Certification in First Aid, CPR, and AED must be obtained within 30 days of hire.