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Retail Banking Associate

2 months ago

Jacksonville, Florida, United States Fifth Third Full time
About the Role

Fifth Third Bank is seeking a highly motivated and customer-focused individual to join our team as a Retail Banking Associate. As a key member of our Financial Center team, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Engagement: Build strong relationships with customers, understand their financial needs, and provide personalized solutions to meet their goals.
  • Product Knowledge: Develop in-depth knowledge of our retail banking products and services, including consumer and small business offerings.
  • Sales and Cross-Selling: Utilize consultative sales techniques to identify opportunities for cross-selling and upselling, driving revenue growth and customer satisfaction.
  • Operational Excellence: Process transactions accurately and efficiently, maintaining a high level of quality and attention to detail.
  • Team Collaboration: Work closely with colleagues to achieve team goals, share best practices, and provide support as needed.
Requirements
  • Education: Bachelor's degree or equivalent work experience.
  • Experience: Previous experience in the financial industry, preferably in retail banking or a related field.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong analytical and problem-solving skills.
  • Certifications: S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) required.
What We Offer
  • Competitive Compensation: Competitive salary and bonus structure.
  • Opportunities for Growth: Career advancement opportunities within the company.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.