Client Care Associate

5 days ago


Avon, Indiana, United States United Farm Family Mutual Insurance Company Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at United Farm Family Mutual Insurance Company. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and promoting our products and services.

Key Responsibilities
  • Client Interaction: Provide product and service information to clients, answer their queries, and resolve their concerns in a timely and professional manner.
  • Support and Guidance: Offer sales and marketing support to our agents, assist with office operations, and provide guidance on scheduling appointments, quoting insurance, and other related tasks.
  • Problem Resolution: Determine the best method to resolve problems, ensure customer satisfaction, and adhere to our organization's policies and procedures.
  • Relationship Building: Build strong relationships with our clients, understand their needs and expectations, and deliver solutions that meet their requirements.
  • Team Collaboration: Work collaboratively with our team members to achieve business objectives, prioritize tasks, and maintain a high level of productivity.
Requirements
  • Education: High School diploma or equivalent.
  • Insurance License: Ability to obtain a Property and Casualty insurance license within the first two years of employment.
  • Background: Insurance and/or claims background is highly desirable.
  • Communication Skills: Develop strong communication skills to convey a clear understanding of our products and services to clients.
  • Mathematical Skills: Possess an understanding of numerical concepts to perform mathematical transactions accurately.
  • Attention to Detail: Demonstrate strong attention to detail and accuracy in all aspects of the job.
Benefits
  • Work-Life Balance: We value work-life balance and offer a supportive environment that allows you to maintain a healthy balance between your work and personal life.
  • Paid Time Off: Enjoy paid vacation and sick leave to recharge and relax.
  • Retirement Plan: Participate in our 401(k) plan with a company match to secure your financial future.
  • Full-Time Schedule: Work a Monday-to-Friday schedule with a regular full-time schedule.
  • Bonus Opportunities: Eligible for a yearly bonus with a possible payout of up to 20% of your salary.
  • Contests and Incentives: Participate in contests and incentives to motivate and reward your performance.
  • Benefits Eligibility: Become eligible for benefits within 30 days of employment.
  • Negotiable Pay: Negotiate your pay based on your level of experience.
  • Team Environment: Collaborate with a team of professionals in a dynamic and supportive environment.
  • Paid Volunteer Hours: Enjoy paid volunteer hours to give back to your community.


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