PC Configuration and Installation Specialist

3 weeks ago

Houston, Texas, United States Serigor Inc Full time
Job Title: PC Configuration and Installation Specialist

Job Summary:
Serigor Inc is seeking a highly skilled PC Configuration and Installation Specialist to join our team. The ideal candidate will have excellent technical knowledge and experience in installing, configuring, and troubleshooting computer hardware and software.

Key Responsibilities:
  • Install and configure new computers and repair/reimage existing computers on the client domain.
  • Assist end-users with creating service requests on desktop computers and network-related problems.
  • Follow up on open service requests and make inquiries on unacknowledged and incomplete tickets within the allowed time for each task.
  • Troubleshoot equipment such as computers, printers, scanners, telephones, etc.
  • Knowledge of network configuration and software installation.
  • Follow inventory protocols for tracking all equipment.
  • Assist in support of user accounts including audit, security, violation enforcement, tag store operations, and telephones.
  • Technical knowledge including identifying hardware or software solutions to PoE for Physical Phones or Network connectivity for Softphones.
  • Knowledge of Cisco Unified Call Manager, Cisco Certified Enterprise, and NICE call recording.
  • Knowledge of Microsoft Intune.
  • Experience in working with both Android and iOS devices.
  • Provide Application/Windows OS support, installation/configuration/patching, and data reporting. Lead and plan upgrades, software changes or implementations through SCCM.
  • Thorough understanding of data center technologies such as networking, data security, TCP/IP, DHCP, DNS and physical data center best practices to resolve interoperability problems.
  • Perform general system administration duties in a Windows AD environment.

Requirements:
  • High school diploma.
  • Experience in multitasking in a fast-paced environment.
  • Experience in providing excellent customer service orientation.
  • Experience in effectively communicating verbally and in writing.
  • Experience in selecting and providing appropriate information to others.
  • Experience in acting as a spokesperson for the Service Desk.
  • Experience in working as a team member on group projects.
  • Knowledge of the principles of determining the source of the problem while on the phone with customers regarding desktop, network systems, or applications.
  • Knowledge of basic research techniques and applications using Google or Bing.
  • Knowledge of Microsoft applications software.
  • Working knowledge of Application Generator/ApplicationXtender document manager.
  • Motivation to start working on a ticket, task, or project without needing to be told.

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