Dining Services Operations Manager

5 days ago


Lincoln City, Oregon, United States Chinook Winds Casino Resort Hotel Full time
Job Summary

We are seeking a highly skilled and experienced Dining Services Operations Manager to join our team at Chinook Winds Casino Resort Hotel. In this role, you will be responsible for overseeing the daily operations of our dining services, ensuring that high-quality food and exceptional customer service are consistently delivered.

About Us

Chinook Winds Casino Resort Hotel is a premier gaming and entertainment destination located in the Pacific Northwest. Our resort offers a wide range of amenities and services, including fine dining restaurants, casual eateries, and lounges.

Responsibilities
  • Supervise and manage a team of culinary staff, including cooks, servers, and bartenders
  • Ensure that all kitchen areas, equipment, and utensils are properly cleaned and maintained
  • Stock supplies such as food, utensils, and cooking equipment in serving stations, cupboards, hot and cold buffets, and refrigerators
  • Operate washing equipment, including dish machines, pot washers, and presoak tanks
  • Wash dishes, pots, cookware, utensils, and other equipment
  • Place clean dishes, utensils, and cooking equipment in storage areas
  • Sort and remove trash, placing it in designated pickup areas
  • Clean garbage cans with water or steam
  • Assist in implementing training to all F&B staff as required
  • Monitor staff performance to ensure Chinook Winds customer service standards are achieved
  • Provide input or recommendations for improvements and/or changes in processes or services
  • Manage employees during shifts and ensure appropriate professional standards of behavior, work standards, productivity, practices, and customer care are enforced
  • Maintain effective communication within the team and attend meetings and training sessions when required
  • Ensure that F&B operations are in compliance with Chinook Winds policies and procedures
  • Assign duties, responsibilities, and workstations to employees in accordance with work requirements
  • Perform personnel actions such as hiring and firing staff, consulting with other managers as necessary
  • Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety
  • Participate in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies, and procedures
  • Develop and maintain a teamwork environment
  • Complete, monitor, and develop staff through evaluation and development plans
  • Train employees in designated areas and monitor progress
  • Provide input or recommendations for improvements and changes in program processes or services
  • Identify & report any irregular, unsafe or hazardous conditions
  • Perform all duties in accordance with Chinook Winds Casino Resort Hotel customer service standards
Requirements

We are looking for an individual with:

  • A minimum of one year of experience as a Dish Machine Operator
  • A minimum of one year of supervisor experience
  • High School Diploma or GED
  • Intermediate level Microsoft Office skills, including Word, Excel, and Outlook
  • A valid Siletz Tribal Gaming License
  • A Food Handlers Permit prior to start date
  • Knowledge of regulations governing food preparation, safety, and service preferred
Salary Information

The estimated salary for this position is $$65,000-$80,000 per year, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.



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