Host(ess) - Star Noodle

3 weeks ago

Lahaina, Hawaii, United States Na Hoaloha Ekolu Full time
Job Description

Na Hoaloha Ekolu is seeking a highly motivated and service-oriented Host(ess) to join our team at Star Noodle, a renowned restaurant in Lahaina. As a Host(ess), you will be the first point of contact for our guests, setting the tone for an exceptional dining experience.

We are looking for someone who is enthusiastic about sharing our exceptional service standards with our guests, has a reputation for giving great service, and is able to maintain a pleasant smile and demeanor throughout the shift. If you are self-motivated, especially under pressure, and have good problem-solving skills, we want to hear from you.

Key Responsibilities:
  • Makes eye contact and greets guests with authentic enthusiasm
  • Treats customers and co-workers with courtesy and respect
  • Answers the phone with a smile and takes to-go orders
  • Maintains flow of seating to allow co-workers to effectively serve guests
  • Coordinates seating for Reservations and large parties
  • Communicates to supervisors when help is needed to maintain customer service
  • Is knowledgeable and able to answer guests questions
  • Maintains a waitlist and informs guests of their status in line
  • Helps servers bus tables as needed, when able
  • Is knowledgeable of the menu and able to answer guests questions
  • Informs guests of daily specials while in line or seating the guests
  • Positively responds to requests for assistance from co-workers and guests
  • Remains within viewing of the door throughout shift
  • Takes initiative to help in any area of the restaurant when able
Additional Tasks:
  • Setting the dining room for service - lights, music, retail, menus, door, etc.
  • Answer phones & Check Voicemail
  • Greet guests
  • Seat guests - assign seating using digital reservation system
  • Place reservations for guests using digital reservation system
  • Assist guests with all requests (seek the right person to assist if need be)
  • Assist staff with all requests (that don't interfere with job duties)
  • Plan for reservations
  • Monitor flow of guests - kitchen and staffing considerations
  • Maintain equal cover distribution
  • Place take-out orders

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