IT Support Specialist

7 days ago


Hempstead, United States InsideHigherEd Full time
About Hofstra University

Hofstra University is a nationally recognized institution located in Hempstead, New York. As a leading private university, we strive to provide students with a comprehensive education that prepares them for the challenges of tomorrow. Our team of talented professionals is committed to fostering a culture of learning, innovation, and collaboration.

Job Title: IT Support Technician

We are seeking an experienced IT Support Technician to join our team at the Zucker School of Medicine. As a key member of our support team, you will provide technical assistance to faculty, staff, and students, ensuring seamless access to technology and resources.

Responsibilities:
  • Provide technical support for classroom audiovisual equipment, desktop software, and mobile hardware.
  • Maintain inventory management systems and asset loan policies.
  • Offer on-site training and support for technology-related issues.
  • Track and resolve user desktop software and hardware issues.
  • Manage student printing terminals and troubleshoot associated software issues.
  • Support IT/AV-related projects and tasks.
Qualifications:
  • Bachelor's degree in computer science, computer engineering, or related field.
  • Minimum two years of experience in service-desk environment and end-user support.
  • Experience with software installation, configuration, and maintenance.
  • Excellent customer service and communication skills.
  • Ability to lift and move IT equipment.
Preferred Qualifications:
  • Experience with database management systems and scripting languages.
  • Knowledge of learning management systems and curriculum management tools.
What We Offer

Hofstra University offers a competitive salary range of $58,500 - $62,000, as well as a comprehensive benefits package and opportunities for professional growth and development.



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