Host AM

6 days ago

Portland, Oregon, United States Sage Hospitality Group Full time
Job Title: Host AM

We are seeking a highly skilled and customer-focused Host AM to join our culinary team at Urban Farmer Portland. As a Host AM, you will be responsible for maintaining an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport, and assisting with restaurant service.

Key Responsibilities:

  • Meet arriving customers as they enter the restaurant with a cordial greeting.
  • Escort to assigned tables, issue menus, and solicit rapport to accommodate special needs or requests.
  • Assign sections and notify servers of new seats in their section to ensure customers receive immediate and proper attention.
  • Maintain a highly visible appearance in the restaurant during the entire shift by remaining at the cashier station and periodically circulating through the restaurant to assist servers, respond to customer requests, and assess the efficiency of the operation for management.
  • Receive payment and process the transaction on the computerized cash register, counting back change out loud for the protection of the guest and the restaurant.
  • Verify the accuracy of all items on guest checks by confirming correct pricing, discounts, and method of payment.
  • Ensure that all charge vouchers are completely filled out and verify dates, charge amount, authorization number, and signature.
  • Elicit feedback from departing customers on products and services to improve the operation, increase customer base, and maximize revenues.
  • Takes written notes to report comments to management.
  • Distribute and account for all checks issued to servers for the shift by maintaining an accurate written check issuance log for the entire shift.
  • Count all revenues received for the day, using a calculator and balancing to cash register reports, immediately alerting management to discrepancies.
  • Balances and reconciles computerized and manual reports at the end of each shift to present accurate and organized daily business records to the Accounting Department.
  • Maintain a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning, and sidework duties.
  • Check the proper set-up of tables and seating prior to opening.
  • Immediately report in writing any maintenance or housekeeping discrepancies to management.
  • Exhibit a professional appearance and maintain a friendly, cheerful, and courteous demeanor at all times.

Requirements:

  • High School diploma or equivalent.
  • Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.
  • Must have high school graduate level mathematical aptitude, know standard cash handling procedures, and knowledge of computerized cash register systems.
  • Must have general knowledge of basic customer service skills, restaurant operations, and food service principles.

Working Conditions:

  • Standing and walking during the entire shift, including carrying, lifting, and bending.
  • Indoor environment.

Benefits:

  • Urban Farmer is certified Gold for Sustainability at Work.
  • As one of Oregon's Healthiest Employers, Urban Farmer offers perks that are comparable to progressive employers.
  • All associates can enjoy our complimentary cafeteria.
  • 401k matching for all our associates.
  • Hotel discounts.
  • Many other perks, benefits, and discounts for all our associates.

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