Host AM

Urban Farmer is seeking a part-time Host AM to join our culinary team. As part of the Sage Restaurant Group, we focus on building independent restaurants and lounges bordering our hotels in prime locations.

The Host AM maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport, and assisting with restaurant service. Receives and accurately processes payment for restaurant charges.

• Meets arriving customers with a cordial greeting and escorts them to assigned tables, issuing menus and soliciting rapport to accommodate special needs or requests.
• Assigns sections and notifies servers of new seats in their section to ensure customers receive immediate and proper attention.
• Maintains a highly visible appearance in the restaurant during the entire shift by remaining at the cashier station and periodically circulating through the restaurant to assist servers, respond to customer requests, and assess the efficiency of the operation for management.
• Receives payment and processes the transaction on the computerized cash register, counting back change out loud for the protection of guests and the restaurant.
• Verifies the accuracy of all items on guest checks by confirming correct pricing, discounts, and method of payment.
• Ensures all charge vouchers are completely filled out and verifies dates, charge amount, authorization number, and signature.
• Elicits feedback from departing customers on products and services to improve the operation, increase customer base, and maximize revenues.
• Distributes and accounts for all checks issued to servers for the shift by maintaining an accurate written check issuance log for the entire shift.
• Counts all revenues received for the day, using a calculator and balancing to cash register reports, immediately alerting management to discrepancies.
• Balances and reconciles computerized and manual reports at the end of each shift to present accurate and organized daily business records to the Accounting Department.
• Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning, and sidework duties.
• Checks the proper set-up of tables and seating prior to opening.
• Immediately reports in writing any maintenance or housekeeping discrepancies to management.
• Exhibits a professional appearance and maintains a friendly, cheerful, and courteous demeanor at all times.

Education/Formal Training: High School diploma or equivalent.

Experience: Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.

Knowledge/Skills: Must have high school graduate level mathematical aptitude, know standard cash handling procedures, and knowledge of computerized cash register systems. Must have general knowledge of basic customer service skills, restaurant operations, and food service principles.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be able to handle coins and writing utensils, grasp handles, push buttons, and carry dishes.
• Must be able to lift and carry trays and bus tubs weighing up to 10lbs.
• Must be able to stand throughout the entire shift and to lift arms above head to retrieve objects from shelves.
• Must have vision ability to read written communiques, computer screens, and print-outs, see colors, and to survey the entire room in dimly lit conditions.

Standing and walking during the entire shift, including carrying, lifting, and bending. Indoor environment.

Urban Farmer is certified Gold for Sustainability at Work. As one of Oregon's Healthiest Employers, Urban Farmer offers perks that are comparable to progressive employers.

• All associates can enjoy our complimentary cafeteria.
• 401k matching for all our associates.
• Hotel discounts.
• Many other perks, benefits, and discounts for all our associates.

Bold. Bright. Caring. Energetic. Driven. Strategic. Daring. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference. If this sounds like you, then explore the career positions at Sage Restaurant Group that await you.