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Railway Operations Assistant

2 months ago

Manassas, Virginia, United States Keolis North America LLC Full time
Job Summary

We are seeking a highly skilled and detail-oriented individual to join our team as an Railway Operations Assistant. As a key member of our operations team, you will play a critical role in ensuring the safe and efficient movement of trains.

Key Responsibilities
  • Provide exceptional customer service to passengers, resolving minor disputes and complaints in a professional and courteous manner.
  • Assist the conductor and engineer in the inspection and troubleshooting of rail equipment, ensuring all mechanical systems are functioning properly.
  • Submit reports on movement delays, unusual occurrences, and mechanical defects, providing valuable insights to improve our operations.
  • Comply with all operational and code of conduct rules, maintaining a safe and respectful work environment.
  • Participate in training and development programs to enhance your skills and knowledge, ensuring you are equipped to handle the demands of the role.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and passengers.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong problem-solving skills, with the ability to think critically and make sound judgments.
  • Ability to pass a conductor promotion exam and maintain a satisfactory attendance and safe work record.
About Keolis North America LLC

Keolis North America LLC is a leading provider of public transportation services, committed to delivering safe, reliable, and efficient transportation solutions to our communities. We are proud to offer a dynamic and supportive work environment, with opportunities for growth and development.