IT Business Systems Analyst

3 weeks ago

Charlotte, North Carolina, United States Dole Food Company , Inc. Full time
About the Job:

We are looking for a skilled IT Business Systems Analyst to join our team at Dole Food Company, Inc. This role will involve providing business analysis and project management services to assist in the development of logistics, sales, operations, and finance business processes.

The ideal candidate will have a strong understanding of business systems and processes, and be able to communicate effectively with both business and technical stakeholders. They will work closely with stakeholders to gain a deep understanding of customer business needs, processes, services, and context.

This role requires strong problem-solving skills, analytical thinking, and excellent communication and interpersonal skills. The ideal candidate will have experience with Salesforce and MuleSoft, and be able to adapt to new technology.

Responsibilities:

  • Serve as the liaison between business units and technology.
  • Collect and define requirements from businesses or functional areas.
  • Assist with requirements development, reviewing business processes and systems to identify operational efficiencies and improvements.
  • Work with functional and technical leads to transform and develop new requirements into system designs and implementations.
  • Utilize problem-solving skills to solve business system and process issues.
  • Ensure issues are identified, tracked, reported on, and resolved in a timely manner.
  • Conduct interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
  • Create, configure, and maintain workflows, approval processes, and validation rules based on internal stakeholder requirements.
  • Create training materials and documentation for users, and train new end-users on Dole Fresh Fruit's business applications and processes.
  • Conduct testing and debugging of new software and/or enhancements to existing software.
  • Support the coordination, tracking, and monitoring of project activities, deliverables, and overall progress.
  • Collaborate with internal and external development teams throughout the planning, execution, testing, and deployment phases of the project.
  • Govern changes to the project scope.
  • Proactively identify and address any issues or concerns that may arise during project implementation.
  • Manage project documentation and ensure it is kept up to date.
  • Work with new and existing internal applications to integrate them with the back-end ERP, Microsoft Dynamics 365 for Finance and Operations (F&O) and Salesforce.
  • Support report creation and delivery.
  • Provide production support of the implemented solutions.
  • Manage ongoing support requests and administrative needs.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or Industrial Engineering.
  • 3-5 years of experience in a related field.
  • Professional certification in project management (e.g., PMI-PMP, Certified ScrumMaster/Product Owner) is strongly preferred.
  • Experience with Salesforce and MuleSoft is highly desirable.
  • Domestic and international travel is required up to 25%.

Estimated Salary Range: $80,000 - $110,000 per year.

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