Patient Access Coordinator
3 days ago
Job Summary:
We are seeking a highly organized and detail-oriented Patient Access Assistant to join our team at Memorial Healthcare System. As a Patient Access Assistant, you will play a critical role in ensuring the smooth registration and scheduling of patients for inpatient and outpatient services.
Key Responsibilities:
- Meet with patients and their caregivers to exchange necessary information and documentation.
- Provide explanation of process, pre-procedure instructions, and address concerns and questions.
- Schedule patient/family surgical conferences and round with patients in practice to ensure Excellent Patient Experience is met.
- Follow-up on reported issues and assist with service recovery.
- Communicate with referring physician's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and coordinate surgical/procedural/diagnostic testing and DME as appropriate.
- Assist in completing surgical orders as directed by department and route as appropriate.
- Perform general clerical duties, including assisting with the front/back desk and scheduling appointments.
- Assist with signing up patients/Proxy with MyChart activations and Telehealth visits.
- Verify insurance benefits and obtain pre-certification/authorization as necessary.
- Determine and accept required payments, including co-pays and deductibles, or refer to financial counselors for follow-up.
- Build critically important relationships with physicians, OR staff, as well as insurance representatives to help facilitate all scheduling duties.
- Work Department incoming referral work queue daily and assist patients with appointments in other specialist offices as requested/referred by our physicians.
- Review patient charts to ensure imaging is available and all pertinent information to maximize appointment.
- Responsible for managing physician calendars.
Requirements:
- High School Diploma or Equivalent (Required)
- One (1) year experience in a clinical office setting (Preferred)
Working Conditions and Physical Requirements:
- Bending and Stooping = 40%
- Keyboard Entry = 60%
- Lifting or Carrying 0 - 25 lbs Non-Patient = 40%
- Reaching = 60%
- Repititive Movement Hand/Arm = 60%
- Sitting = 60%
- Standing = 60%
- Walking = 60%
- Audible Speech = 60%
- Hearing Acuity = 60%
- Distinguish Color = 60%
- Seeing - Far = 60%
- Seeing - Near = 60%
- Bio hazardous Waste = 40%
- Biological Hazards - Respiratory = 40%
- Biological Hazards - Skin or Ingestion = 40%
- Blood and/or Bodily Fluids = 40%
- Communicable Diseases and/or Pathogens = 40%
Disclaimer:
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
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