Customer Experience Specialist

3 days ago


Salt Lake, Utah, United States Hertz Full time
Customer Service Role at Hertz

We are seeking a skilled and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional service to our customers, resolving issues in a timely manner, and ensuring that all corporate policies and procedures are administered and followed by all staff.

Key Responsibilities:

  • Provide first-class customer service and resolve customer complaints in a professional and courteous manner
  • Analyze NPS results to determine cause and execute on plans to improve guest satisfaction
  • Improve service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed
  • Ensure all corporate policies and procedures are administered and followed by all staff

Requirements:

  • 3+ years of demonstrated experience in customer service, with experience in operations and sales
  • Rental car experience a plus
  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Excellent relationship building and leadership skills
  • Excellent problem-solving and decision-making skills

Salary: $17.00/hr (base salary), with opportunities for additional incentives and bonuses

About Us:

Hertz is one of the largest worldwide airport general use vehicle rental companies, operating the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.



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