Customer Service Representative

3 weeks ago

Pasco, Washington, United States Columbia Basin College Full time
Job Summary

Columbia Basin College is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist 3. This role is responsible for providing exceptional support to prospective and enrolled students in a fast-paced, dynamic environment.

Key Responsibilities
  • Provide personalized support to students via face-to-face, email, and web-based methods, ensuring their needs are met with professionalism and responsiveness.
  • Assist students in navigating through admissions and registration processes, understanding financial aid policies and procedures, and resolving complex issues.
  • Communicate effectively with students, staff, and external stakeholders, conveying information clearly and concisely.
  • Process incoming student forms, documents, and other information necessary to complete transactions and processes.
  • Work collaboratively with colleagues to ensure seamless student support and resolve complex issues.
Requirements
  • Associate's degree or equivalent education from a regionally accredited college or university.
  • Three (3) years of experience providing assistance to customers regarding inquiries, complaints, or problems.
  • Advanced proficiency in Microsoft Office.
Preferred Qualifications
  • Bachelor's degree from a regionally accredited college or university.
  • Two (2) or more years of experience working in higher education.
  • Bilingual and biliterate in English and Spanish.
Skills and Abilities
  • Customer Service: Commitment to providing exceptional customer service to students, faculty, staff, and external constituents.
  • Attention to Detail: A thorough approach to work, ensuring accuracy, precision, and high-quality output in all tasks.
  • Communication Skills: Effective interpersonal communication abilities to convey information clearly and concisely.
  • Technology Proficiency: Proficient in utilizing various technologies, including office productivity software, learning management systems, and other educational technologies relevant to the position.
  • Adaptability/Flexibility: Ability to adapt to changing circumstances, handle ambiguity, and adjust priorities as necessary in response to evolving institutional needs or external factors.
  • Leadership (informal): Capacity to inspire and influence peers, demonstrate initiative, and take ownership of tasks or projects within a team setting.
  • Decision Making: Strong analytical skills and sound judgment to assess complex situations, weigh alternatives, and make strategic decisions that align with the college's mission, values, and priorities.
  • Professionalism: Demonstrates tact and respect when interacting with others, maintaining composure under pressure.
Terms of Employment

This is a full-time classified staff position. The typical work hours are Monday through Thursday from 7:15 a.m. to 4:45 p.m. and Friday from 7:00 a.m. to 12:00 p.m. However, the position is overtime eligible and requires flexibility to work a varied schedule as needed.

Columbia Basin College is an equal opportunity employer and complies with all federal and state laws. We encourage applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics.

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