Customer Service Representative

6 days ago


Charlotte, North Carolina, United States Drury Hotels Company, LLC Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Guest Service Agent at Drury Hotels Company, LLC.

Key Responsibilities
  • Provide Exceptional Guest Service: Serve as the primary point of contact for guests, ensuring a positive and memorable experience.
  • Front Desk Operations: Manage front desk functions, including check-in, check-out, and guest record maintenance.
  • Breakfast and Kickback Service: Assist with food preparation, setup, and cleanup for our complimentary breakfast and 5:30 p.m. Kickback service.
  • Team Collaboration: Work closely with colleagues to ensure seamless service delivery and maintain a high standard of hospitality.
Requirements
  • Excellent Communication Skills: Possess a warm and friendly demeanor, with the ability to effectively communicate with guests and colleagues.
  • Attention to Detail: Demonstrate attention to detail while handling multiple tasks simultaneously, ensuring accuracy and efficiency in all aspects of the role.
  • Technical Skills: Familiarity with handling money, making change, and using office machines is essential.
  • Language Skills: Ability to speak and receive direction in English is required.
  • Work Style: Willingness and ability to work independently as scheduled, with a strong focus on teamwork and collaboration.
About Us

Drury Hotels Company, LLC is a leading hospitality company that values its employees and strives to create a positive work environment. We offer a range of benefits, including incentives, work-life balance, career growth opportunities, and a comprehensive benefits package.



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