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Client Relations Specialist

2 months ago

Miami, United States The Collection Full time

About Us
At THE COLLECTION, we pride ourselves on delivering an unparalleled level of professional service that distinguishes us from our competitors. Our team members are integral to our success, and we are eager to expand our elite group of dedicated professionals. If you are enthusiastic about thriving in a dynamic and rewarding environment, you are in the right place. Opportunities for advancement abound at THE COLLECTION.

What We Provide

  • Comprehensive Medical, Vision, and Dental Coverage
  • Optional Hospital Indemnity, Accident, and Critical Illness Insurance
  • 401k Retirement Plan
  • Paid Time Off and Vacation Benefits
  • Employee Recognition Programs: Employee of the Month, Birthday Leave, Milestone and Performance Rewards
  • Professional Development Opportunities
  • Employee Vehicle Purchase Programs
  • Appreciation Events for Employees
  • Flexible Work Hours
  • Discounts on Products and Services

Key Responsibilities
Customer Experience Coordinators are responsible for efficiently managing a high volume of inbound and outbound communications, including calls, emails, and texts. Your role will involve:

  • Identifying customer requirements and providing information regarding service availability.
  • Collaborating with service advisors to address customer inquiries, researching issues, and offering solutions or alternatives.
  • Responding promptly to inquiries received via internet, phone, and live chat, utilizing prepared scripts and templates.
  • Engaging in team training sessions to foster positive relationships with colleagues, sales teams, and management.
  • Delivering exceptional customer service in a courteous and professional manner.
  • Coordinating with brand managers to manage daily service department workloads.
  • Communicating with customers to ascertain their service needs.
  • Maintaining accurate customer contact information within the CRM system.
  • Demonstrating the ability to multitask in a fast-paced setting.
  • Providing information on alternative transportation options.
  • Maintaining a flexible schedule, including weekend rotations.

Physical Requirements:
Regularly required to sit at a computer for extended periods, utilize hands for keyboard and telephone operations, and stand or walk as necessary. Reasonable accommodations may be made for individuals with disabilities to perform essential duties.

THE COLLECTION is an equal opportunity employer committed to diversity. All employment decisions are based on qualifications, experience, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected by law.

THE COLLECTION reserves the right to require candidates to undergo background checks and drug screenings as permitted by law.