Infrastructure Engineer

2 days ago

New York, New York, United States Kustomer Full time
About Kustomer

Kustomer is a leading conversational CRM platform that empowers businesses to deliver exceptional customer experiences.

Our platform is built with intelligent tools like AI and Automation, allowing us to unify data from multiple sources through a single timeline.

We're committed to creating an inclusive environment where everyone can thrive and do great work together.

The Role

As an Infrastructure Engineer at Kustomer, you'll be responsible for building scalable systems and abstractions that will be used by teams across the company.

You'll join a team of experienced engineers and have ample opportunities to continue learning and growing.

This role sits on our Foundation team, which is responsible for critical back-end systems, cloud infrastructure, observability metrics, and alerting.

Key Responsibilities
  1. Analyze, design, develop, maintain, and improve software infrastructure and platform to expand its automation capabilities
  2. Automate the deployment of testing, staging, and production environments
  3. Improve the efficiency of development testing
  4. Measure, report, and drive improvements on scalability, performance, and availability
  5. Respond to on-call alerts when the system is experiencing issues
  6. Refactor platform services and code as-needed
  7. Lead, plan, and execute large-scale system migrations
Requirements
  • Bachelor's degree in Computer Science, Computer Engineering, or relevant technical field
  • 8+ years of experience building and managing large-scale, highly available, distributed web applications
  • Strong AWS experience managing infrastructure in a secure, highly available, automated fashion
  • Strong background in Linux/Unix administration, networking, HTTP/2, DNS, REST, etc.
  • Experience with NoSQL to SQL database migrations across application and infrastructure
  • Experience with managing large Lucene-based search systems such as Elasticsearch
  • Experience with infrastructure as code and managing Terraform configurations in a sustainable and scalable way
  • Experience with observability tools (ELK/Prometheus/Coralogix/distributed tracing)
Nice to Have
  • Github activity showing thoughtful, relevant contributions
  • Working knowledge of writing code and scripts in more than one language
  • Experience designing sharding configurations for databases
  • Experience developing internal tools for others
  • Experience creating SLAs, SLOs, SLIs
Benefits

Kustomer offers an array of benefits, including competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

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