Product Support Specialist

3 weeks ago

Duluth, Minnesota, United States Aspen Aerials , Inc. Full time
Job Summary

We are seeking a highly skilled and motivated Product Support Representative to join our team at Aspen Aerials, Inc. As a key member of our support team, you will be responsible for providing technical service to our customers, performing inspections and repairs of our Aerial Inspection Units (UBIUs), and training individuals in the proper operation and maintenance of these units.

Key Responsibilities
  • Communicate with customers to understand their equipment concerns and provide technical service needs
  • Assist in the preparation and maintenance of training materials, parts, and service/operator manuals
  • Travel to customer locations to perform inspections, training, and repairs of UBIUs
  • Prepare, submit, and review inspection reports with customers
  • Process service, warranty, inspection, and expense reports in compliance with company policies and procedures
  • Work with service providers and users to resolve warranty and service issues
  • Operate and inspect UBIUs prior to delivery and provide correction lists to the Production Manager
  • Perform diagnostic tests on UBIUs using electrical and hydraulic test equipment
  • Perform repairs on UBIUs at Aspen Aerial's facility and at the customer's facility
  • Support the production department through training and development of personnel
  • Participate in the annual Aspen Aerials Service School
  • Perform other duties as assigned
Requirements
  • High school diploma or GED equivalent
  • General mechanical ability (training will be provided)
  • Ability to work independently and cooperatively
  • Ability to prioritize and work on multiple projects simultaneously
  • Proficient in Microsoft Suite (Word, Excel, and PowerPoint)
  • Ability to speak in front of groups or with individuals using strong grammar and communication skills
  • Able to obtain and maintain a CDL (commercial driver's license)
  • Able to obtain and maintain a passport
  • Ability to solve technical problems and work with limited resources
  • Ability to interpret work instructions furnished in written, oral, diagram, or schedule form
  • Able to perform physical tasks, including lifting and moving up to 75 pounds
  • Specific vision abilities required for this job include close vision, distance vision, color, and ability to adjust focus
  • Able to operate UBIUs from the basket over bridges
Benefits
  • Health insurance (medical, prescription drug, dental, and vision plan)
  • Life and AD&D insurance
  • 401(k) with a company match
  • Paid holidays and vacation time available
  • And more

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