Veterinary Receptionist

2 weeks ago


Coral Springs, Florida, United States Heron Lakes Animal Hospital Full time
Job Summary

We are seeking a highly skilled and compassionate Veterinary Receptionist to join our team at Heron Lakes Animal Hospital. As a key member of our front office staff, you will be responsible for providing exceptional customer service, handling client inquiries, and ensuring a smooth and efficient experience for our patients and their owners.

Key Responsibilities
  • Provide top-notch customer service to clients, responding to their inquiries and concerns in a timely and professional manner.
  • Manage client records, updating information as needed and ensuring accuracy and confidentiality.
  • Process payments, handle billing, and maintain a thorough understanding of our clinic's policies and procedures.
  • Assist with scheduling appointments, procedures, and surgeries, ensuring seamless communication with our veterinary team.
  • Develop and maintain a comprehensive knowledge base of our clinic's services, products, and policies, providing expert guidance to clients and staff alike.
  • Collaborate with our veterinary team to ensure a cohesive and efficient workflow, prioritizing tasks and managing multiple responsibilities with ease.
Requirements
  • Previous experience in customer service, sales, or a related field, with a proven track record of delivering exceptional results.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
  • Ability to multitask, prioritize tasks, and manage competing demands in a fast-paced environment.
  • Proficiency in Ezyvet Software and other relevant systems, with a willingness to learn and adapt to new technologies.
  • Strong problem-solving skills, with the ability to think critically and resolve issues in a timely and effective manner.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at Heron Lakes Animal Hospital.



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