CAD/RMS Supervisor

2 weeks ago


Cincinnati, Ohio, United States Hamilton County Ohio Full time
Job Summary

We are seeking a highly skilled CAD/RMS Supervisor to oversee the daily operation of our Computer Aided Dispatch and Records Management Systems. As a key member of our team, you will ensure the smooth functioning of our Communications Center and affiliated agencies.

Key Responsibilities
  • Manage the daily operation of CAD/RMS and associated software, ensuring compatibility and access for use in the Communications Center and affiliated agencies.
  • Perform routine daily and weekly database checks and diagnostics, and provide hardware and software maintenance and troubleshooting for the main CAD/RMS servers and workstations.
  • Coordinate with local Police, Fire, and EMS agencies to analyze and program resource dispatch requirements utilizing drawings, data, maps, and records.
  • Use Geographical Information Systems (GIS) software to maintain local CAD map data and coordinate between CAD and CAGIS geographical data.
  • Provide informal instructions for operation of CAD/RMS and their proper use, and report 911 data errors to telephone providers.
  • Assist in inventory and invoicing of equipment, and perform other duties as assigned.
Requirements
  • Bachelor's degree in Public Safety, Information Management, Computer Science, Engineering, or related field.
  • Comprehensive knowledge of management, regulatory requirements, communications, Computer Aided Dispatch, Radio and Paging Systems, Microsoft SQL Database Administration, virtual servers, and Geographical Information Systems (GIS).
  • Demonstrable ability to manage others from an administrative level.
  • Valid Driver's License issued by the state of residency.
  • APCO Public Safety Telecommunicator certification, with the ability to obtain RCIC, NCIC, LEADS, APCO Basic Telecommunications, and EMD Certification upon employment.
Work Environment

Our team is located at 2377 Civic Drive, Cincinnati, OH 45231, and we offer a 40-hour work week.


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