Senior Operations Manager

2 weeks ago

Tucker, Georgia, United States Trophy Point Investment Group, LLC Full time
Job Title: Senior Operations Manager

Patriot Title is seeking an experienced Senior Operations Manager to oversee the day-to-day operations of the company. This remote full-time role involves managing operational processes, ensuring efficiency, and supporting various departments to achieve organizational goals.

Key Responsibilities:
  • Operational Management: Oversee and manage the daily operations of Patriot Title, ensuring all processes run smoothly and efficiently.
  • Develop and implement operational strategies to improve efficiency and productivity.
  • Monitor and analyze operational performance, identifying areas for improvement and implementing corrective actions.
  • Process Optimization: Review and refine operational processes to enhance efficiency and effectiveness.
  • Collaborate with various departments to streamline workflows and reduce redundancies.
  • Implement best practices and standard operating procedures across the organization.
  • Team Support and Collaboration: Provide guidance and support to team members, fostering a collaborative and productive work environment.
  • Coordinate with different departments, including Loan Processing, Underwriting, and Customer Service, to ensure seamless operations.
  • Assist in the training and development of staff to enhance their skills and performance.
  • Compliance and Quality Assurance: Ensure compliance with federal, state, and company policies and regulations.
  • Maintain high standards of quality and accuracy in all operational activities.
  • Conduct regular audits and reviews to ensure adherence to operational standards.
  • Reporting and Analysis: Prepare and present regular reports on operational performance and key metrics to senior management.
  • Analyze data to identify trends, opportunities, and areas for improvement.
  • Provide insights and recommendations to support decision-making processes.
Qualifications:
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Minimum of 5-7 years of experience in operations management or a similar role.
  • Strong knowledge of operational principles, practices, and procedures.
  • Excellent leadership and team management skills.
  • Proficiency in operational management software and Microsoft Office Suite.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work independently in a remote environment and as part of a team.
  • Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.
About Us:

Patriot Title is dedicated to providing exceptional title services. We work hand in hand with our clients to offer streamlined and efficient support, ensuring a seamless experience throughout the loan process.

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