Restaurant Operations Manager
4 weeks ago
The Shift Leader is responsible for assisting management in routine administrative and operational tasks within the restaurant. This includes maintaining company standards in product and facility specifications, reviewing food handling procedures, and assessing operational processes.
Key Responsibilities- Drive excellence in customer service
- Maintain company standards in product and facility specifications
- Review food handling procedures
- Assess operational processes
The Shift Leader will also be responsible for providing ongoing coaching and feedback to crew employees, as well as providing "hands-on" training for crew in the Learning Zone.
In the absence of management, the Shift Leader will be responsible for food and supplies deliveries and restaurant opening and closing.
Accountabilities- Customer Satisfaction/Product Quality
- Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards
- Conduct periodic food safety audits
- Provide ongoing coaching and feedback to crew on customer service, product quality, and speed of service
- Financial
- Share with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers
- Operations
- Conduct daily inventory, complete shift-to-shift food safety audit, and set up daily control sheets
- Review facility and equipment readiness
- Monitor inventory, food preparation, and order fulfillment on a daily basis to ensure adherence to company standards
- Monitor speed with service (SWS) performance and resolve bottlenecks to achieve SWS goals
- In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing
- Human Resources
- Provide ongoing coaching and feedback for crew employees
- Provide "hands-on" training for crew in the Learning Zone
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