Patient Care Team Member

2 weeks ago


Brick, United States MAX Surgical Specialty Management Full time

Company Overview

We are a leading provider of surgical care services, serving esteemed practices in the Northeast region. Our team is committed to delivering exceptional patient experiences and advancing the field of oral surgery.

Salary

The estimated hourly rate for this position is $25-$35 per hour, with annual performance and compensation reviews.

Job Description

We are seeking a highly skilled Patient Care Coordinator to join our team at Coastal Oral Surgery in New Jersey. As the director of first impressions, you will be responsible for providing exceptional customer service over the phone and in-person, ensuring a smooth patient experience from initial contact to appointment scheduling.

  • You will greet visitors, patients, and families in a friendly, professional manner and direct them appropriately.
  • Maintain an efficient patient flow through the registration process and provide excellent customer service to patients/families.
  • Promptly answer the telephone, direct calls appropriately, take accurate messages, and deliver to the appropriate individual/demonstrate proper etiquette.
  • Post self-pay charges, collect payments, and provide patients with receipts.
  • Reconcile billing slips to daily schedules.
  • Update patient information, including demographics, insurance, HIPAA forms, and financial waivers.
  • Schedule appointments accurately according to department guidelines, using a waitlist when applicable.
  • Effectively communicate problems, concerns, or issues to the Office Supervisor / Manager promptly.
  • Perform various clerical duties such as faxing, photocopying, scanning, filing, and mailings.
  • Demonstrate flexibility with various work schedules and cover for other staff when asked.
  • Familiarity with electronic medical records and dental terminology is preferred.

Requirements

  • High School Diploma required; Associate's Degree in healthcare/related field preferred.
  • Comprehensive knowledge of electronic medical records.
  • Adeptness in the HealthCare Industry.
  • Expertise in Answering Inbound Calls.
  • Prior experience as a Medical Receptionist (1+ year).
  • General grasp of dental & medical terminology.
  • Prior experience with multi-line phone systems/dental preferred.

Benefits

  • Competitive health insurance and benefits package, including medical, dental, vision, disability, and more.
  • 401k retirement savings plan with employer matching contributions of 3.5%.
  • Generous paid time off package, increasing with seniority.


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