Customer Service Account Coordinator Professional

3 days ago


Syracuse, New York, United States Rapid Response Monitoring Full time
About the Role

We are seeking a skilled Customer Service Account Coordinator to join our team at Rapid Response Monitoring. As a key member of our Data Entry Department, you will be responsible for delivering exceptional customer service and ensuring seamless account management.

Key Responsibilities:
  • Triage and respond to client inquiries via phone, email, and fax
  • Input contract information into our database with accuracy and efficiency
  • Implement client account transfers and verify changes
  • Ensure all client account entries adhere to jurisdictional regulations
  • Provide administrative support to team members as needed
About Our Ideal Candidate:
  • High school diploma required; associate's degree or equivalent military experience preferred
  • Exceptional attention to detail and ability to stay focused on assigned tasks
  • Basic computer and typing skills
  • Excellent written and verbal communication skills, particularly on the phone
  • Data entry experience is a plus
What We Offer:
  • A competitive annual salary range: $21.00 - $26.00 per hour
  • An excellent benefits package, including medical, dental, vision, and 401(k)
  • Paid vacation and sick time
  • A wellness program and wellness days off
  • Internal advancement opportunities
  • The chance to make a meaningful impact on communities across the country
About Us:

Rapid Response Monitoring is a critical response center founded in Syracuse, NY in 1992. We are dedicated to saving lives and protecting homes and businesses through our 24/7 services. Our highly trained specialists work tirelessly to support thousands of alarm companies across the country.



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