Customer Service Account Coordinator

1 day ago


St Louis, Missouri, United States MJ Resurrection Inc Full time

FW Logistics is a leading provider of supply chain logistics services, offering specialized support to businesses. We are seeking an experienced individual to fill the role of Customer Service Account Specialist, providing exceptional customer service and support.

Salary

$18.00 per hour

Job Description

In this role, you will be responsible for representing FW Logistics in a professional manner at all times, communicating proactively with customers regarding our services, and maintaining data integrity within our Warehouse Management Systems.

Key Responsibilities:
  • Represent FW Logistics in a courteous and professional manner
  • Communicate effectively with customers to provide information and support
  • Maintain accurate order entry and release information to staff
  • Record customer interactions and transactions
Requirements

We are seeking a highly motivated and results-driven individual who can demonstrate:

  • Accountability, adapting to changing situations
  • Adaptability, prioritizing tasks to meet customer needs
  • Results-driven focus, maximizing profitability
  • Compassion, continuously improving processes to enhance quality
Skills and Qualifications

To succeed in this role, you should possess:

  • Intermediate Microsoft Outlook, Word, and Excel skills
  • Ability to write reports and business correspondence
  • Effective verbal and written communication skills
  • Problem-solving skills in fast-paced environments
Benefits

We offer a competitive compensation package, including:

  • Health coverage: medical, dental, vision benefits
  • Voluntary term life/AD&D insurance
  • 401(k) plan with 4% employer contribution match
  • Paid time off and holidays
  • Recognition programs
  • Annual performance reviews


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