Student Support Specialist

3 weeks ago


Cedar Park, Texas, United States Zollege Full time
Salary Range: $55,000 - $65,000

Zollege seeks a dedicated Student Support Specialist to join our team. This hybrid position is located in Austin, TX, and involves connecting students with opportunities for academic success. As a Student Support Specialist, you will work closely with students to identify and secure suitable job openings and externship opportunities, ensuring proper documentation of their progress and approvals. You will also communicate effectively with students via inbound calls, support tickets, and SMS.

The ideal candidate will possess strong organizational skills, attention to detail, and the ability to prioritize tasks and meet deadlines. Proficiency in CRM and other organizational software is required. A minimum of 3 years of customer service experience is necessary, and experience in higher education or as a Dental or Medical Assistant is preferred.

Main Responsibilities:
  • Student Outreach: Proactively engage with students to identify job openings and externship opportunities.
  • Documentation: Ensure accurate and timely documentation of student progress and approvals.
  • Communication: Respond promptly to all student inquiries and concerns.

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