HVAC/R Service Manager

4 days ago


Hamburg, United States CoolSys - Refrigeration and HVAC Systems Full time
Service Manager - HVAC/R

At CoolSys - Refrigeration and HVAC Systems, we're seeking a skilled Service Manager to lead our HVAC/R service team. As a key member of our operations team, you'll be responsible for ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Manage the service portfolio for assigned branches, ensuring timely and efficient completion of customer calls.
  • Forecast manpower requirements and prioritize customer calls to optimize resource allocation.
  • Develop and maintain long-term relationships with customers and subcontractors.
  • Lead and manage a diverse team of technicians, ensuring they have the necessary skills and resources to deliver high-quality service.
  • Monitor and analyze key performance indicators (KPIs) to drive business growth and improve customer satisfaction.
Requirements:
  • 10+ years of experience in the refrigeration/HVAC service industry, with a strong background in commercial construction or a related field.
  • Proven leadership skills, with experience managing a diverse team of technicians.
  • Excellent communication and problem-solving skills, with the ability to work effectively with customers and internal stakeholders.
  • Strong business acumen, with the ability to analyze financial data and make informed decisions.
  • Proficiency in using business software, including ERP systems and dispatch software.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading company in the refrigeration and HVAC systems industry.


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