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Software QA/QC Manager

4 weeks ago

Arden Hills, Minnesota, United States Taylor Corporation Full time

About Us

Taylor Corporation is a dynamic, diversified company with a strong commitment to innovation and excellence. We're passionate about empowering our employees to reach their full potential and creating opportunities for growth and development.

Your Opportunity

We're seeking a highly skilled and experienced Software QA/QC Manager to join our team. As a key member of our IT department, you will be responsible for leading a team of QA professionals in ensuring the quality of our communication management systems. This is a challenging and rewarding role that requires strong leadership, technical, and analytical skills.

Responsibilities

  • Lead a team of QA professionals in validating documents output from our communication management systems
  • Ensure that validated deliverables meet functional and design specifications and requirements
  • Estimate effort required to perform all QA activities assigned
  • Identify and escalate potential quality issues to management
  • Hire, develop, mentor, and manage a team of 10+ QA/QC professionals
  • Lead defect meetings, test planning meetings, and other QA-initiated meetings
  • Mine for data, perform backend validation, and conduct data quality analysis
  • Hold and facilitate requirement clarification and test plan/case reviews with cross-functional teams
  • Isolate, replicate, and report defects and verify defect fixes
  • Troubleshoot and resolve complex software testing problems
  • Plan, balance, and coordinate resources to ensure the team meets customer expectations, project budgets, and schedules
  • Work effectively within a team environment to implement projects in a timely manner
  • Communicate clearly and effectively with clients, sales, and operations teams
  • Drive innovation and change in processes and technologies to improve quality, efficiency, and effectiveness
  • Manage support activities for legacy applications and serve as a primary escalation point for team, account management, and company management
  • Develop and track metrics that address quality, efficiency, and effectiveness of the team
  • Build and maintain solid internal and external relationships, consulting with sales, client services, and client teams as necessary
  • Manage and communicate job prioritization working with various stakeholders and IT teams
  • Ensure that all prioritized projects are delivered on-time
  • Manage resource availability and forecast allocation to meet project deadlines
  • Manage all internal and external staff to maximize productivity and efficiency in carrying out IT projects
  • Work with the IT Director to manage project personnel responsible for implementation of project tasks
  • Assist in development of efficient workflows and processes
  • Mentor, lead, train employees in technical complexities of assigned work
  • Responsible for conferencing with technical contacts regarding how to resolve system issues
  • Mastery of data security and information security compliance

Requirements

  • Bachelor's degree in computer science, information systems, project management, or relevant work experience in leading QA teams in the financial industry
  • Minimum of 7+ years' experience in hands-on QA/AC of crucial communication documents
  • 5 years IT management and/or technical project management experience, including leading QA teams on support projects and implementation of new projects
  • Exposure or relevant experience in software applications development, data processing, or page composition
  • Experience working in a critical communication or similar compliance-related industry
  • Experience and/or working knowledge of mortgage statements and correspondence
  • Experience and/or working knowledge of manipulating and processing data supplied by mortgage service providers
  • Familiar with document comparison software like Adobe, Delta, etc.
  • Experience and/or working knowledge of composition tools like OpenText Exstream or Quadient Inspire
  • Experience and/or working knowledge of document and content technologies like Solimar SPDE & Rubica, Compart Mill Plus, and Quadient Interactive
  • Experience and/or working knowledge of prepress and variable data printing is preferred
  • Experience and/or working knowledge of workflow management tools like Jira
  • Basic knowledge in marketing/advertising, print industry, and USPS mailing requirements
  • Experience required in project task prioritization, resource scheduling, and delivering work in established timeframes
  • Experience with multi-tasking, multi-processing in a fast-paced IT environment
  • Experience in negotiating and communicating deadlines with internal/external stakeholders
  • Detail-oriented and able to effectively manage multiple priorities in a busy production environment
  • Possesses and applies a moderately broad knowledge of business principles, practices, and procedures
  • Can read and understand complex standard requirements artifacts, requirements matrices, and process maps
  • Excellent interpersonal and communication skills
  • Knowledge of resource capacity planning & forecasting
  • Strong leadership skills
  • Analytical thinking and problem-solving capability
  • Excellent knowledge and understanding of best practices in software design and programming principles
  • Experience in proofing and reviewing of critical communication documents (bills, statements, letters, benefit docs, etc)
  • Team player and good communication

Preferred Qualifications

  • IBM VSE CoBOL mainframe technology
  • Transitioning development from a mainframe environment to a Microsoft Windows ETL-based environment
  • Certification that supports your technical, leadership, and management credentials
  • Experience with Jira or Agile (Kanban) is a plus
  • Industry preferred: mortgage, finance, banks, healthcare