Tier 1 Customer Support Specialist

2 weeks ago


Tulsa, Oklahoma, United States Mathis Brothers Full time
Job Summary

We are seeking a highly skilled TIER 1 CUSTOMER SUPPORT SPECIALIST to join our team at Mathis Brothers. In this role, you will provide exceptional customer service, troubleshoot technical issues, and collaborate with internal teams to deliver seamless support.

Key Responsibilities
  • Respond to customer inquiries and resolve technical issues via phone, email, and chat.
  • Collaborate with internal teams to develop and implement process improvements.
  • Analyze and report customer feedback to inform business decisions.
Requirements
  • Bachelor's degree in a related field (e.g., computer science, business).
  • Minimum 2-3 years of customer support experience.
  • Technical expertise in relevant areas (e.g., software applications, hardware devices).
Benefits and Compensation
  • Salary range: $50,000 - $65,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Ongoing training and development opportunities to enhance your skills and career growth.


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