Season Pass Sales Representative

2 weeks ago


Provo, Utah, United States Mountain Capital Partners Full time
Job Title: Season Pass Agent

Mountain Capital Partners is seeking a highly motivated and customer-focused Season Pass Agent to join our team at Brian Head Resort. As a Season Pass Agent, you will be responsible for providing exceptional customer service to our guests, ensuring they have a seamless and enjoyable experience when purchasing and using their season passes.

Job Responsibilities:
  • Assist guests in the sale of season passes, ensuring they have all the correct information to make their pass choice
  • Assist guests with any issues they may come across by phone, in person, or email
  • Operate the computer sales system efficiently and effectively daily
  • Handle point-of-sale transactions involving cash, credit cards, gift cards, resort credits, or any approved form received from upper management or Brian Head Town agreements
  • Greets guests and answers all questions regarding season passes and our MCP collective
Qualifications:
  • Be knowledgeable about our MCP collective and obtain flawless knowledge of the various pass options and any tied benefits for season pass holders
  • Be willing to cross train for ticket sales and reservations
  • Be comfortable speaking with customers face-to-face, over the phone, and through email
  • Be knowledgeable in Google Workspace (Docs, Sheets, Calendar, Chat, etc.) and know how to navigate a computer desktop
  • Have excellent customer service and sales skills, whether it be in person, over the phone, or through email correspondence
  • Create a family-friendly environment for employees, staff, and guests
  • Be knowledgeable about the Ski/Snowboard industry or be willing to learn about the Ski/Snowboard industry
  • Must have cash handling skills
  • Ability to work and maintain a positive attitude in a fast-paced environment
  • Ability to sit and talk for long periods
  • Ability to follow and execute instructions
  • Ability to communicate effectively and efficiently
  • Ability to maintain a clean and sanitary work environment
  • Be flexible and able to handle other duties as assigned

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