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Military Support Consultant

2 months ago

Terre Haute, Indiana, United States Cognosante Full time

Security Clearance Required:

Ability to obtain Public Trust

Are you eager to make a positive impact?

Cognosante team members are dedicated to enhancing the lives of individuals. With a forward-thinking approach and a steadfast commitment to those we assist, we collaborate with healthcare, civilian, and defense organizations to provide outstanding public services and initiatives. Our diverse technology and customer experience (CX) solutions achieve program objectives, address critical issues, and foster significant change. Whether we are facilitating quicker healthcare access for Veterans, ensuring the safety of military personnel during their missions, or assisting individuals in securing health insurance, our efforts reach millions.

Join Our Team

Cognosante offers services in support of the Military OneSource Program for military personnel and their families, akin to a commercial Employee Assistance Program (EAP). This initiative provides a wide range of information, resources, referrals, and counseling to approximately 4.7 million participants, including military service members, their families, and eligible civilians globally. Services are available through a 24/7 contact center accessible via an internet platform, toll-free telephone, secure real-time text/video chat, email, or postal mail, and encompass non-medical counseling; financial guidance; tax assistance; educational resources for spouses; adoption information; childcare; Exceptional Family Member Programs (EFMPs); deployment support; disability resources; elder care; educational services for all ages; relocation assistance; pet care; health and wellness coaching; housing support; legal service referrals; single service member services; lodging; military benefits; relationship support; parenting skill development; spouse relocation and transition; peer-to-peer support; and assistance with everyday challenges.

What is the Role?

Field Consultants travel throughout their designated region, as authorized by MC&FP, to support initiatives that enhance awareness of military community services, collaborate with existing family support resources, identify recommendations to address service gaps, and establish connections with community service providers, military services, and local representatives. Field Consultants will assist service members and families from all branches, with a particular focus on those who are geographically isolated from installation support.

What Will You Be Doing?

Key responsibilities of this position include, but are not limited to:

  • Travel throughout the assigned region, as directed and approved by MC&FP.
  • Provide service members and families with information and referrals, and support events aimed at increasing awareness of military community services, including relocation assistance, non-medical individual and family counseling, personal and family life education, PFM services, information and referral services, deployment assistance, SECO, exceptional family member services, child abuse prevention and response services, domestic violence prevention and response services, MWR services, and transition assistance, as requested and approved by the Government.
  • Maintain an online repository of state-specific information on Government-approved family programs and support resources.
  • Identify issues and/or gaps in available services/resources and determine strategies to address these gaps and enhance existing support systems, in collaboration with Military OneSource, DoD, State Joint Force HQ, and civilian community resources.
  • Engage in and facilitate collaboration between military and civilian agencies to improve coordination.
  • Deliver briefings and training sessions to share information that unites related groups (e.g., unit/command members, staff, volunteers, etc.), when approved by the Government.

What Qualifications Are Required?

Essential qualifications for this position include:

  • U.S. Citizen and fluent English speaker.
  • Strong customer service skills, knowledge of call center operations, and familiarity with the military lifestyle.
  • Bachelor's degree (or equivalent work experience).
  • Six years of prior military experience as an Active Duty, National Guard, or Reserve service member, or as the spouse of a member, or relevant civilian knowledge and experience in Military Service programs.
  • An additional four years of work experience in a combination of prior military experience, marketing, sales, recruiting, education, or similar networking-intensive roles.
  • Must undergo a criminal history and fingerprint check.
  • Must submit to and successfully pass a DoD-initiated Tier 2 (Low-Risk) Suitability Investigation.
  • Willingness to travel up to 80% within the assigned geographical area of responsibility, typically using personal vehicle.
  • Must reside within 50 miles of designated locations.

What Additional Traits Will Help You Succeed?

Highly desirable additional qualifications include:

  • Fluency in both English and Spanish.
  • Previous experience in marketing, recruiting, counseling, and/or academic instruction.

What We Offer

Our mission is to provide comprehensive and competitive compensation, benefits, services, and programs to eligible employees and their dependents that:

  • Ensure optimal health and productivity of our employees.
  • Support employee retention and attraction.
  • Provide work/life balance to ensure our employees thrive both professionally and personally.

Compensation

$77,124,450.68

The salary range for this position is determined by various factors, including but not limited to location, job responsibilities, and alignment with market data. When establishing a salary for this role, factors such as contract-specific affordability, education, knowledge, skills, competencies, and experience may be considered. The displayed estimate represents the salary range for this position and is one component of Cognosante's total compensation package for employees.

Our Commitment

Cognosante employees are motivated by our mission to enhance lives. To fulfill this mission, we prioritize our people. Regardless of their location, our innovative workplaces empower individuals to leverage their skills and experience toward a greater good.

We cultivate a winning culture of solution creators grounded in innovation, collaboration, flexibility, and work-life balance. We are dedicated to nurturing the next generation of diverse talent to foster an inclusive, progressive, and adaptable workplace that emphasizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.

Get to Know Cognosante Employees

  • We are driven by our customers' missions and measure success by how we improve lives.
  • We believe innovative solutions stem from an innovative culture.
  • We recognize that understanding our customers is key to creating innovative solutions.
  • We understand that we are stronger together and value the diversity of our workforce.
  • We believe that growth should be a fundamental job benefit.

Cognosante is committed to providing a safe job search experience. All recruiting communications will be sent through official corporate domain emails. We will never request payment from applicants, nor will we send payment to applicants prior to their start date.

At Cognosante, we innovate with purpose. Each day, we create meaningful change by delivering mission-driven solutions for healthcare, civilian, and defense government agencies. When you work at Cognosante, you will apply your talents and advance your career with an organization that believes in the missions of our customers and the right of every employee to an inclusive, flexible, and collaborative workplace.