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Healthcare Reception Specialist
2 months ago
Whole Family Health Center Inc
A community-focused healthcare provider dedicated to serving the Treasure Coast region of Florida for over 25 years, offering comprehensive Adult & Pediatric Primary Care, Behavioral Health, and Pharmacy services.
Position: Medical Receptionist
The ideal candidate will excel in a dynamic environment, effectively managing multiple tasks while fostering a welcoming atmosphere for both patients and staff. Attention to detail, sensitivity to patient needs, and the ability to work independently are essential for success in this role. Responsibilities include maintaining efficient office operations, managing communications, and providing exceptional service to patients. This position serves as a crucial link between patients and healthcare providers, requiring close collaboration with clinical staff to ensure seamless care coordination.
Key Responsibilities:
- Exhibit professionalism and a positive demeanor towards patients, visitors, and colleagues.
- Maintain cleanliness and organization in waiting and reception areas.
- Welcome visitors and vendors, directing them to the appropriate personnel.
- Accurately input patient information into the electronic systems during check-in.
- Confirm patient insurance details and demographic information.
- Collect and verify patient identification and insurance documentation.
- Identify the purpose of patient visits and distribute relevant information packets.
- Process patient payments and manage appointment scheduling.
- Coordinate referrals for diagnostic tests and specialty consultations.
- Follow up on referrals to ensure adherence to scheduled appointments.
- Handle incoming calls and manage appointment bookings.
- Remind patients of upcoming appointments through calls.
- Verify insurance eligibility for patients.
- Assist in managing provider schedules effectively.
- Address no-shows and reschedule appointments as necessary.
- Document patient interactions and updates in the electronic health record (EHR).
- Participate in training and educational opportunities as needed.
- Conduct external screenings when required.
- Perform additional duties as assigned.
- Occasional travel between clinics may be necessary for coverage.
Qualifications:
- High school diploma or GED is required; a college degree is preferred.
- Proficiency in electronic medical records, scheduling software, and Microsoft Outlook is necessary.
Requirements:
- Level 2 background clearance is mandatory.
- Documentation of immunizations for Tdap, MMR, Hepatitis B, and either a history of chickenpox or varicella vaccination is required, along with a PPD test upon hire.
Whole Family Health Center Inc reserves the right to modify this job description as needed.
Whole Family Health Center Inc is an Equal Opportunity Employer.
