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Front Desk Coordinator

1 week ago

Clinton, Iowa, United States H&R Block Full time

About H&R Block

We are a company that believes in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.

At H&R Block, we strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is to achieve bigger ambitions, faster transformation, and extraordinary results.

We offer an exceptional work environment recognized throughout the world on Best Companies lists. Our team is committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer welcoming diversity in the workplace.

Your Role

As a seasonal Client Service Professional/Receptionist, you will focus on providing excellent client service and ensuring all clients' needs are met during service. You will answer phones, greet clients, match them with the best-suited tax professional, schedule clients, and maintain office cleanliness.

Key Responsibilities

  • Answer phones and greet clients in a personalized manner
  • Match clients with the best-suited tax professional
  • Schedule clients how they would like to be scheduled
  • Help ensure all clients' needs are met during service
  • Maintain office cleanliness and organization

Requirements

  • Experience working in a fast-paced environment
  • Previous experience in a customer service environment
  • Ability to multi-task
  • Strong organizational and time-management skills
  • Computer proficient with the ability to use Microsoft Office