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Room Service Server

2 months ago


Portland Maine, United States Westin Portland Harborview Full time
Job Summary:

As a Room Service Server at the Westin Portland Harborview, you will be responsible for delivering exceptional customer service while taking and delivering customer's In-Room food and drink orders. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.

Responsibilities:
  • Take and deliver customer's In-Room food and drink orders in a timely and efficient manner.
  • Serve food and beverages to guests in a warm, friendly, and professional manner.
  • Prepare itemized checks and accept payments from guests.
  • Maintain the highest standards of cleanliness and sanitation throughout the hours of operation.
  • Comply with certification requirements as applicable to position, including Alcohol Awareness and Food Handlers certification.
  • Perform opening and closing side work according to Aimbridge Hospitality standards to ensure that guests are served promptly and efficiently.
  • Ensure that the room service area and Cafe wait station is kept clean and tidy.
  • Follow Aimbridge Hospitality's portion control and checking procedures precisely.
  • Be familiar with the operation of the P.O.S. system.
  • Carry out cashiering functions in closing checks and servicing the guest.
  • Follow all state liquor laws.
  • Maintain a warm, friendly demeanor at all times.
  • Ensure that all hallways are free from service debris and that all room service trays are brought back to the kitchen for breakdown and bussing.
Requirements:
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Alcohol Awareness Certification (must comply with State regulations).
  • Food Handlers certification (must comply with State regulations).
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
Benefits:
  • Competitive benefits package, including medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Paid time off.
  • Employee assistance program.
  • 401k retirement plan.