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Room Service Server
2 months ago
As a Room Service Server at the Westin Portland Harborview, you will be responsible for delivering exceptional customer service while taking and delivering customer's In-Room food and drink orders. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.
Responsibilities:- Take and deliver customer's In-Room food and drink orders in a timely and efficient manner.
- Serve food and beverages to guests in a warm, friendly, and professional manner.
- Prepare itemized checks and accept payments from guests.
- Maintain the highest standards of cleanliness and sanitation throughout the hours of operation.
- Comply with certification requirements as applicable to position, including Alcohol Awareness and Food Handlers certification.
- Perform opening and closing side work according to Aimbridge Hospitality standards to ensure that guests are served promptly and efficiently.
- Ensure that the room service area and Cafe wait station is kept clean and tidy.
- Follow Aimbridge Hospitality's portion control and checking procedures precisely.
- Be familiar with the operation of the P.O.S. system.
- Carry out cashiering functions in closing checks and servicing the guest.
- Follow all state liquor laws.
- Maintain a warm, friendly demeanor at all times.
- Ensure that all hallways are free from service debris and that all room service trays are brought back to the kitchen for breakdown and bussing.
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Alcohol Awareness Certification (must comply with State regulations).
- Food Handlers certification (must comply with State regulations).
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations.
- Competitive benefits package, including medical, dental, and vision coverage.
- Short-term and long-term disability income.
- Term life and AD&D insurance.
- Paid time off.
- Employee assistance program.
- 401k retirement plan.