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Student Support Assistant
2 months ago
Department:
Network Architecture and Infrastructure Support
Salary:
$ per hour (Max 26 hours per week)
Position Overview:
The Network Architecture and Infrastructure Support Department plays a critical role in the establishment, implementation, and upkeep of the university's data communication systems. The Student Support Assistant is vital in providing services to the university community and its diverse stakeholders by managing the university's switchboard operations. This includes answering, transferring, and directing incoming local and long-distance calls while addressing inquiries with professionalism and courtesy. Additional responsibilities encompass assisting faculty, staff, students, and the general public with call transfers, providing directions to various locations, and performing other related tasks. Exceptional customer service, along with strong verbal and written communication skills, is essential.
Positions may be filled based on individual applicants' skills, qualifications, and departmental needs.
Compliance with all departmental and university policies and procedures is required.
Key Responsibilities:
Manage the university's switchboard by efficiently answering, transferring, and directing incoming calls while ensuring inquiries are addressed to the appropriate office or individual in a professional manner. Provide assistance to faculty, staff, students, and the general public with call transfers, directions, and other related requests. Demonstrate strong customer service skills, along with effective verbal and written communication abilities. Utilize computerized telephone directories to locate requested telephone numbers and facilitate call connections, necessitating proficiency in computer usage. Perform additional tasks as assigned by the Manager as required.Minimum Qualifications:
Applicants must be enrolled as a student at Jacksonville State University, taking a minimum of three (3) credit hours during the fall or spring semester. If the applicant is not a first-time student, a minimum GPA is required. Selected candidates must provide proof of student enrollment and GPA (unofficial transcript or enrollment/GPA printout).Important Information for International Students:
All international students must maintain valid immigration status. For further details, please refer to the International Programs website. Due to visa regulations, international students must be enrolled as full-time students and possess the following documentation: Passport from their home country. F-1 Student Visa or J-1 Exchange Student Visa. Customs Form I-94. Official photo identification. Official Social Security Card marked with "Valid for Work Only" or a similar notation.