Quality Assurance Specialist

6 days ago


Arizona City, Arizona, United States Universal Logistics Holdings, Inc. Full time
Quality Analyst Job Description

Universal Logistics Holdings, Inc. is seeking a Quality Analyst to join our team in Mesa, AZ. As a Quality Analyst, you will play a critical role in ensuring the quality of our logistics services and maintaining strong relationships with our customers.

Key Responsibilities:
  • Investigate and resolve customer-reported defects
  • Manage inventory and material flow to optimize efficiency
  • Monitor daily productivity, SOP compliance, and KPI performance
  • Interact with customers to ensure satisfaction and resolve issues
  • Generate reports on production, quality, safety, timeliness, staffing, maintenance, and discrepancies
  • Act as a liaison between the company and customers to build and maintain positive relationships
  • Investigate and correct quality-related issues
Requirements:
  • 1-3 years of experience in a warehousing, distribution, or LTL environment
  • Bachelor's or Associate's degree preferred
  • High school diploma (or equivalent)
  • Effective oral and written communication skills
  • Strong computer skills, including knowledge of Microsoft Office
  • Problem-solving and analytical skills, as well as a strong attention to detail
  • Strong work ethic and ability to multitask
  • A competitive and career-oriented mindset

We offer a competitive base salary and benefits package, including major medical, dental, 401K, and paid time off, as well as opportunities for upward mobility within the company.



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